EpassPorte again - Now I'm REALLY pissed!

Lisa · 11-09-2005

Ok...so the new card arrives. I login to the site to try and activate it, but there's some problem. It says it's activated, but when I go to a page with my account details, it says 'card not activated, click here to activate'. So I do that a few times, with no success. Then it starts coming up with an error saying there is a problem, and to try again later.

I understand there are some problems over there with the system right now, and fair enough, it happens...but here is why I'm pissed.

I try to call them, to find out if the pin activation problem is due to my calling them saying my card hadn't arrived, or if it's part of the overall problem they are having.

I sat on hold for 45 minutes! But that's not all!

They offer a callback service, where they will call you back if you leave a number. I try that, but oh no, that's only for callers in the US and I'm assuming Canada...it only works if you can leave a standard 10 digit telephone number. Their international clients are screwed.

So I'm stuck on hold, listening to their very annoying msg about how important my call is to them being repeated every fucking minute.

When my call is FINALLY answered, the rep says, 'Can you please call back in 15 minutes? We can't access any account details right now.'

So I sat on hold for 45 fucken minutes for NOTHING!

Why, if they offer an international service, do they not offer an option whereby international customers can leave callback details, and why, if their system is down, do they not change their auto msg to state that there are problems with the system right now, which they expect to be rectified shortly, and to please try again later.

I am soooooooooo fucken incensed at this moment, 45 minutes on hold, calling from Australia, for NOTHING!

And Matt, if you tell me I'm beautiful when I'm angry, so help me I'll thump you.

TheEnforcer · 11-10-2005

Hmmmmm.. thumping might be fun!!

Lisa · 11-10-2005

That's Thump...with a T. Not hump....perv!

Dravyk · 11-10-2005

Quote:

Originally Posted by Lisa

That's Thump...with a T. Not hump....perv!

You know he can't spell worth shit.

... And he's even worse when he's typing with just one hand.

Lisa · 11-10-2005

Ewww the visual.

Dravyk · 11-10-2005

Seriously, time to hit the top man, Lisa.

mailto:chris.mallick@epassporte.com

Lisa · 11-10-2005

Harry, you're right.

The system problems, I can understand. They're part and parcel of any business that is essentially electronic. Systems crash, things go awry, it happens.

The level of customer service, particularly to their international clients, is appalling.

Mailing him now.

Nickatilynx · 11-10-2005

Quote:

Originally Posted by Dravyk

Seriously, time to hit the top man, Lisa.

mailto:chris.mallick@epassporte.com

Dravyk,

You do know that spammers frequent this site?

Lisa · 11-10-2005

Oh like you didn't have him on a list already...

Dravyk · 11-10-2005

Quote:

Originally Posted by Nickatilynx

Dravyk,

You do know that spammers frequent this site?

I've heard that, now that you mention it.

PornoDoggy · 11-10-2005

Hmmmm ... somebody around here has been talking religious lately.

I don't suppose there is any relationship between that and the amount of Christian dating, Christian loans, and Christian book and movie spam I've been receiving lately.

I wonder if Christian breast and penile enhancement products would go over?

Timon · 11-10-2005

Quote:

Originally Posted by PornoDoggy

I wonder if Christian breast and penile enhancement products would go over?

My First Viagra(tm) - neatly disguised in a gummy bear, will turn any 10 yr old choir boy into a cockgobbling Internet slut!

Dravyk · 11-10-2005

Quote:

Originally Posted by PornoDoggy

I wonder if Christian breast and penile enhancement products would go over?

Oh you gave me an evil idea.

selena · 11-10-2005

Pissed off women are so hot!

Evil Chris · 11-10-2005

Lisa... I understand your frustrations completely.
Luckily I haven't gone through it yet with epass. I hope I never do.

That must have been an expensive 45 minutes. Send Chris the bill.

TheEnforcer · 11-10-2005

Quote:

Originally Posted by Lisa

That's Thump...with a T. Not hump....perv!

Close enough!!

TheEnforcer · 11-10-2005

Quote:

Originally Posted by Lisa

Ewww the visual.

HEY!!!!!!!

TheEnforcer · 11-10-2005

Quote:

Originally Posted by selena

Pissed off women are so hot!

See, what did I tell you!!

Lisa · 11-10-2005

No response from Chris Mallick as yet, however I understand he's in Europe till the 13th so we'll wait and see.

Trev · 11-10-2005

Quote:

Originally Posted by Lisa

No response from Chris Mallick as yet, however I understand he's in Europe till the 13th so we'll wait and see.

WTF?

So he goes to Europe and Epassporte fall to pieces... I'm getting the feeling someone is going to be cunty first day back at work...

MorganGrayson · 11-10-2005

Quote:

Originally Posted by Trev

WTF?

So he goes to Europe and Epassporte fall to pieces... I'm getting the feeling someone is going to be cunty first day back at work...

Either that or he's going to be breathing fire and causing everyone else to be cunty...but very, very quietly.

shaliza777 · 11-10-2005

Lisa

I have someone looking into this for you now.

Thanks
shaliza
shaliza.somani at ePassporte dot com

Sin · 11-12-2005

After all this crap, Lisa should not have to have ANY kind of renewal fee deducted from her Epassporte.

domtheboy · 11-12-2005

Quote:

Originally Posted by Sin

After all this crap, Lisa should not have to have ANY kind of renewal fee deducted from her Epassporte.

I second the motion.

My epassporre renewal is coming up shortly, I'm starting to feel ever so slightly nervous .....

spideriux · 11-13-2005

Epass working great here

Lisa · 11-13-2005

Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges.

Trev · 11-13-2005

Quote:

Originally Posted by Lisa

Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges.

It's so shit that it had to come to a board though... how many others have been fucked over and not posted?

Spank his ass Lisa

Dravyk · 11-13-2005

Quote:

Originally Posted by Lisa

Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges.

Spot on!

Let us know how it goes, Lisa.

Dravyk · 11-17-2005

Quote:

Originally Posted by Lisa

Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges.

Been four days ... let me guess?

Lisa · 11-17-2005

Actually, I got an email from Chris this morning saying that as Webmaster Access was on in LA right now, he was flat out, and would try and call Monday.

*shrug*

Dravyk · 11-17-2005

Quote:

Originally Posted by Lisa

Actually, I got an email from Chris this morning saying that as Webmaster Access was on in LA right now, he was flat out, and would try and call Monday.

*shrug*

Better than nothing. I guess.

Well, ok, close to nothing, actually.

This is becoming a case study for how not to do PR/Customer Relations though.

11-09-2005	#1
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	EpassPorte again - Now I'm REALLY pissed! Ok...so the new card arrives. I login to the site to try and activate it, but there's some problem. It says it's activated, but when I go to a page with my account details, it says 'card not activated, click here to activate'. So I do that a few times, with no success. Then it starts coming up with an error saying there is a problem, and to try again later. I understand there are some problems over there with the system right now, and fair enough, it happens...but here is why I'm pissed. I try to call them, to find out if the pin activation problem is due to my calling them saying my card hadn't arrived, or if it's part of the overall problem they are having. I sat on hold for 45 minutes! But that's not all! They offer a callback service, where they will call you back if you leave a number. I try that, but oh no, that's only for callers in the US and I'm assuming Canada...it only works if you can leave a standard 10 digit telephone number. Their international clients are screwed. So I'm stuck on hold, listening to their very annoying msg about how important my call is to them being repeated every fucking minute. When my call is FINALLY answered, the rep says, 'Can you please call back in 15 minutes? We can't access any account details right now.' So I sat on hold for 45 fucken minutes for NOTHING! Why, if they offer an international service, do they not offer an option whereby international customers can leave callback details, and why, if their system is down, do they not change their auto msg to state that there are problems with the system right now, which they expect to be rectified shortly, and to please try again later. I am soooooooooo fucken incensed at this moment, 45 minutes on hold, calling from Australia, for NOTHING! And Matt, if you tell me I'm beautiful when I'm angry, so help me I'll thump you.

11-10-2005	#2
TheEnforcer Scored VIP to Anton's Piss Tank Want to see your own Advertising Here! Join Date: Oct 2002 Posts: 8,781	Re: EpassPorte again - Now I'm REALLY pissed! Hmmmmm.. thumping might be fun!!

11-10-2005	#3
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	Re: EpassPorte again - Now I'm REALLY pissed! That's Thump...with a T. Not hump....perv!

11-10-2005	#5
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	Re: EpassPorte again - Now I'm REALLY pissed! Ewww the visual.

11-10-2005	#6
Dravyk Easy Like Sunday Morning Want to see your own Advertising Here! Join Date: Oct 2002 Location: Behind a couch, somewhere in Philly Posts: 7,628	Re: EpassPorte again - Now I'm REALLY pissed! Seriously, time to hit the top man, Lisa. mailto:chris.mallick@epassporte.com __________________ All Of 'Em Mainstream Webmasters New: WebmasterConventions.com

11-10-2005	#11
PornoDoggy Cramming 3 people in a Room to Attend Show Want to see your own Advertising Here! Join Date: Oct 2002 Location: Amid the Cornfields of Illinois Posts: 5,366	Re: EpassPorte again - Now I'm REALLY pissed! Hmmmm ... somebody around here has been talking religious lately. I don't suppose there is any relationship between that and the amount of Christian dating, Christian loans, and Christian book and movie spam I've been receiving lately. I wonder if Christian breast and penile enhancement products would go over? __________________ SEX STORY TEXT Exotic Material for Adult Websites Available for part time (project or ongoing) work ...

11-10-2005	#14
selena plankton in the sea of porn Join Date: Sep 2005 Location: On The Edge Posts: 509	Re: EpassPorte again - Now I'm REALLY pissed! Pissed off women are so hot! __________________ Affiliate Manager JaYMan Cash That One Program ICQ 273551440

11-10-2005	#15
Evil Chris Looking Job #6 for the Year Respin bullshit press Your Comments Are Welcomed Join Date: Oct 2002 Posts: 2,786	Re: EpassPorte again - Now I'm REALLY pissed! Lisa... I understand your frustrations completely. Luckily I haven't gone through it yet with epass. I hope I never do. That must have been an expensive 45 minutes. Send Chris the bill. __________________ *I will talk shit about you if I think you wont find out.*

11-10-2005	#22
shaliza777 Members Join Date: Apr 2004 Posts: 16	Re: EpassPorte again - Now I'm REALLY pissed! Lisa I have someone looking into this for you now. Thanks shaliza shaliza.somani at ePassporte dot com

11-12-2005	#23
Sin My program is online. 90 days to MILLIONS! Join Date: Aug 2005 Location: Vancouver Island Posts: 1,278	Re: EpassPorte again - Now I'm REALLY pissed! After all this crap, Lisa should not have to have ANY kind of renewal fee deducted from her Epassporte. __________________ The new way to sell your Exclusive Video!!

11-13-2005	#25
spideriux On InterPol's Wanted List Join Date: Sep 2005 Location: Lithuania Posts: 121	Re: EpassPorte again - Now I'm REALLY pissed! Epass working great here __________________ - EvilGeniusCash - Big Boobies = Big $$$

11-17-2005	#30
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	Re: EpassPorte again - Now I'm REALLY pissed! Actually, I got an email from Chris this morning saying that as Webmaster Access was on in LA right now, he was flat out, and would try and call Monday. shrug