A new tool to reduce your chargebacks

pennywize · 02-12-2004

Hi CJ, Hi Oprano!!

Serge, you killed my account.. Oh, the pain!

CJ mentioned to me just before that she'd posted some info about Client Confirm here, so I just wanted to stop by and say hello.. it's been a while.

We've been working on this in-house for actually about 8 months now, and we've had it deployed on sites for 6 to 7. It really has made an enormous difference, to the point that these sites now process through a raw merchant account without any kind of scrubbing except Client Confirm. They are now well under the 1% chargeback threshold.

Just clarifying a few things :

Both ways a surfer can verify themselves are free. In the USA, canada, hawaii and mexico it's a 1-800 toll free number.
The rest of the world we use the SMS system, which is also free to RECEIVE an SMS message.

We are also establishing some infrastructure in europe, australia and asia now to allow free calls for surfers from those parts.

Also, the verification happens AFTER the join is done, so conversion rates are not affected. The obvious question is 'what happens to people who can't confirm themselves?'. Well, since most people have just payed money to join, over 90% go through and complete the verification stage. The remaining 10% is at your discretion on what you want to do.

I think as the year wears on, and the card associations clamp down harder and harder on processing companies, it's going to be imperative that people really manage their fraud control. Gone are the days where you can sit back and rely on simple card velocity checking and other automated credit card checks. Friendly fraud is now the biggest source of fraud and Client Confirm just about eliminates that.

I will be around to answer any questions you may have about Client Confirm. We are officially launching the service next week but feel free to stop by the website and check out the demo! We are already busy setting up Pennywize clients from our pre-launch, so please bear with me if I am a bit slow to reply!

We are also keen to partner with companies (eg. billing companies) who want to deploy this technlogy across all their clients and create an extra ongoing revenue stream from commissions.

Thanks

Steve Harris

02-12-2004	#19
pennywize Members Join Date: Feb 2004 Posts: 5	Hi CJ, Hi Oprano!! Serge, you killed my account.. Oh, the pain! CJ mentioned to me just before that she'd posted some info about Client Confirm here, so I just wanted to stop by and say hello.. it's been a while. We've been working on this in-house for actually about 8 months now, and we've had it deployed on sites for 6 to 7. It really has made an enormous difference, to the point that these sites now process through a raw merchant account without any kind of scrubbing except Client Confirm. They are now well under the 1% chargeback threshold. Just clarifying a few things : Both ways a surfer can verify themselves are free. In the USA, canada, hawaii and mexico it's a 1-800 toll free number. The rest of the world we use the SMS system, which is also free to RECEIVE an SMS message. We are also establishing some infrastructure in europe, australia and asia now to allow free calls for surfers from those parts. Also, the verification happens AFTER the join is done, so conversion rates are not affected. The obvious question is 'what happens to people who can't confirm themselves?'. Well, since most people have just payed money to join, over 90% go through and complete the verification stage. The remaining 10% is at your discretion on what you want to do. I think as the year wears on, and the card associations clamp down harder and harder on processing companies, it's going to be imperative that people really manage their fraud control. Gone are the days where you can sit back and rely on simple card velocity checking and other automated credit card checks. Friendly fraud is now the biggest source of fraud and Client Confirm just about eliminates that. I will be around to answer any questions you may have about Client Confirm. We are officially launching the service next week but feel free to stop by the website and check out the demo! We are already busy setting up Pennywize clients from our pre-launch, so please bear with me if I am a bit slow to reply! We are also keen to partner with companies (eg. billing companies) who want to deploy this technlogy across all their clients and create an extra ongoing revenue stream from commissions. Thanks Steve Harris