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Old 11-26-2003   #1
iceicebaby
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What has everyone done to lower their chargback ratio?
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Old 11-26-2003   #2
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Originally posted by iceicebaby@Nov 26 2003, 07:33 AM
What has everyone done to lower their chargback ratio?
I add a big "cancel your subscription here" link in the members section that actually leads to a page where it will actually cancel the subscription.

My chargeback ratio with it is next to nill.

She still wont fuck you. Oops wrong thread.
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Old 11-26-2003   #3
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Originally posted by [Labret]+Nov 26 2003, 10:35 AM-->
QUOTE ([Labret] @ Nov 26 2003, 10:35 AM)
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Old 11-26-2003   #4
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Yeah we are fortunate to have always had a low charge back number. Not only on our third party accounts ,but also on our own merchant accounts.

PureCash launched over 8 months ago, and we have 1 chargeback.

Good customer support is key. Delivering what your promise to surfers is key!
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Old 11-26-2003   #5
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Originally posted by [Labret]@Nov 26 2003, 07:35 AM
I add a big "cancel your subscription here" link in the members section that actually leads to a page where it will actually cancel the subscription.
Now comeon ... that is just going way too far !

Next thing you will be rebilling a 3 day trial after 3 days instead of 1 !!!
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Old 11-26-2003   #6
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Originally posted by Sausage@Nov 26 2003, 06:07 PM
Next thing you will be rebilling a 3 day trial after 3 days instead of 1 !!!
What... people actually do that?
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Old 11-26-2003   #7
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Originally posted by Trev+Nov 26 2003, 08:09 AM-->
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Old 11-26-2003   #8
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Originally posted by Sausage+Nov 26 2003, 06:12 PM-->
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Originally posted by -Trev@Nov 26 2003, 08:09 AM
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Old 11-26-2003   #9
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« Previous Thread | Next Thread »

Originally posted by Sausage+Nov 26 2003, 08:07 AM-->
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Old 11-26-2003   #10
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Good customer support is key. Delivering what your promise to surfers is key!,

Well said Mike. I push all of our people to give the best customer service possible.
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Old 11-26-2003   #11
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Theres one very, very obvious way....

























don't process credit cards
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