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Old 12-05-2003   #51
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Quote:
Originally posted by Shoplifter+Dec 5 2003, 01:19 PM-->
QUOTE (Shoplifter @ Dec 5 2003, 01:19 PM)
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Old 12-05-2003   #52
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Maybe trial joins have outstayed their welcome?

Is this technically possible? What about having paysites serve up different join pages to different IP #'s... so that people with a history of cancelling after the trial period are served with a join page that only has full membership option available and everybody else gets the trial option? This would only work with static IP's and has some inherent flaws but if its easy to do..... why not do it? Paysites who work closely together could share the IP information from each of their db's.

Anyhow, the billing model needs an overhaul sometime in the near future.
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Old 12-05-2003   #53
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The trial system may very well get an overhaul Monk, and it does need one imo.

If you think about the cost of a trial to everyone in the chain of the process, some parts of the chain are losing money. Now when things are good and people are paying the cc bills and the interest I guess its not that big of a deal... but when times get tight and the bottom line starts to shrink, that's when the banks are going to realize where they are flat out losing money.

Visa can't say don't take transactions for under X amount of dollars to my knowledge but they sure can create some regs that will make it way more costly to do so by the acquirers and in the end the merchants.
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Old 12-05-2003   #54
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KK, pure theoretical question...

what would happen with the industry if somebody buys the company all 3rd party processors go thru, like Ibill, PayPal were aquired, and new owner decides to get rid of adult?
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Old 12-05-2003   #55
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thats blasphemy serge!
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Old 12-05-2003   #56
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Quote:
Originally posted by Hooper@Dec 5 2003, 07:45 PM
thats blasphemy serge!
Hooper, remember boyscouts motto?

If and when it happens, I'll point you in the right direction,
Meat is not the only one who is working on the solution BEFORE the shit hits the fan
;-)))
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Old 12-05-2003   #57
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no, he is not.....

( not that I know what meat is working towards )
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Old 12-05-2003   #58
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would it shock you if i told you that we alraedy solved chargeback problems with our nonadult merchant account?

it's not brain surgery.
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Old 12-05-2003   #59
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Quote:
Originally posted by Serge_Oprano@Dec 5 2003, 04:50 PM
Meat is not the only one who is working on the solution BEFORE the shit hits the fan
;-)))
would you believe that even I have a backup plan, and I the adult biz can't get rid of me no matter what visa/mc whatever decides to do.

..and no, my plan doesn't involve money in envelopes.

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Old 12-05-2003   #60
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Quote:
Originally posted by Serge_Oprano@Dec 5 2003, 03:16 PM
KK, pure theoretical question...

what would happen with the industry if somebody buys the company all 3rd party processors go thru, like Ibill, PayPal were aquired, and new owner decides to get rid of adult?
If someone has the money to buy First Data, I'd guess they already own it

Actually there are only a couple of US banks left that will touch adult and the EU options are very quickly disappearing with the departure of Deutschebank and some similar.

The banks don't like high risk, not just adult, mainly because a very few make good money at it and everyone else still shares in the risk and the cost. To get into processing adult now, a bank has to have 100 million in Tier 1 capital for starters, and there arent that many who find adult to be a business they like with the money to play...

One can only hope that Visa gets what its after so the noose will stop tightening. I guess we will see.
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Old 12-05-2003   #61
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Quote:
Originally posted by *KK*@Dec 5 2003, 10:25 PM
a bank has to have 100 million in Tier 1 capital for starters
KK why hasnt any CC prossesor started a bank yet ?
Wouldnt that be a logical way to go, and might even reduce costs on both ends.
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Old 12-05-2003   #62
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Quote:
Originally posted by slavdogg+Dec 5 2003, 11:52 PM-->
QUOTE (slavdogg @ Dec 5 2003, 11:52 PM)
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Old 12-06-2003   #63
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Old 12-06-2003   #64
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The only thing guaranteed in business is change.

Predictions are predictions, nothing more, nothing less.

No one can say for sure what the future holds except its most always filled with something new and different.

Stay light, flexible and prepared to change and adapt on a moments notice and you'll be able to dance.
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Old 12-06-2003   #65
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A few points if You allow me

1. There are no adult acquiring banks other than FDMS in USA now at all.
There used to be Humbolt, RedWood and FDMS.
Humbolt recently closed all adult merchant accounts.

I heard that Redwood did the same. Not sure if it's true.

You can always get an adult merchant account for Your site in a small bank in USA somewhere where You leave where You got friends and there are plently of examples, however I think they just dont code it as adult and thus violate the rules of VISA/MC.

It will work only as long as Your turnover is small.


2. DeutscheBank has not quit on adult. PAGO has quit on adult. PAGO is a huge processor, daughter of DeutscheBank. However PAGO is not the only way to get to DeutscheBank. Morover there are at least 3 more acquiring banks in Germany and most do take adult.

The difference is as usual, for PAGO You could have applied with just an EU company which includes simply offshore for non residents jurisdictions such as UK, for Deutschebank and other acquirers You got to be really German to apply.

By the way it's a very common story in Europe. Although VISA rules require the acquiring bank to deal with companies only in it's VISA region (which is EU) most european acquiring banks will deal only with companies located not only in the same region but in the same country as well where the acquirer sits. So if You want to become a client of Euroline.Se for example which seem not to have any problems with adult You'd have to become swedish.
Which is NOT easy.

3. One of the problems behind the fact that only a few acquiring banks are OK with adult at the moment is a very simple fact - the existance of third party billers. Like Ibill, CCBill and Epoch. Acquirers SMELL trouble.

On contrary to what is being said all the time these companies along with a few non-adult third party billers like 2checkout.com are non compliant with current VISA/MC regulations.
According to VISA and MC there is simply no such thing as third party billing.

What does exist though is a difficulty without too much exposure to close down giants like Ibill, CCbill and Epoch or PayPal. The problem lies within a simple fact that though these companies violate the credit card companies bylaws they are not violating real life laws. In this case with a proper amount of money it may become very difficult to close such a company down. That is the reason behind IPSP regulations in USA and the fact that at this time only the biggest third party billers survived.
And that is not for long as well.

The problem is NOT that these companies operate against rules of VISA or MC. For the correct amount of money its no problem to change the rules You know. Always been so.
The problem is that third party billing is against common sense.

Let me explain.
The number 1 thing of importance in financials is liability.
So to say "who gets blamed when something goes wrong?" Because in the world of financials something may always go wrong.

Suppose Mustafa in Saudi Arabia purchases 3 day trial membership for www.fuckingelephants.com through www.fuckingbill.com which is against for example the holy book of Koran since fucking elephants in an unholy act according to the book. The secret service of Saudi Arabia according to the civil law there finds Mustafa and cuts off his penis and kills all of his relatives.

Who is to blame?

Obviously the site owner FuckingElephants.com whos responcibility is to be sure that whatever he sells is ok where he sells it.
However site's owner Ivan Ivanov obviously doesnt give a fuck for poor Mustafa and has a nice vacation spending Mustafas money. And nobody is able to find Ivan as long FuckingBill.com says they got no fucking idea who Ivan really is and where he is and the funds went to Ivan's offshore bank account in the bank of Alaska. The next thing which happens with FuckingBill.com is that they close down the office, run and have excellent time somewhere on Seychelles.

Therefore the question goes who the fuck allowed FuckingBill.com to work without any serious background info check on Ivan?
The question of course goes to the acquiring bank. However the acquiring banks UNLESS it's forbidden by VISA rules tells everybody to go fuck themselves with all questions and suggest to ask VISA why it is allowed to use their system in such a way and to accept third party billing companies.

So who's to Blame? In the end they blame VISA.

So that is what I call against common sense.

Because in real life in finances there's always liability. If You process moneys of a third party You are supposed to be licensed to do it and therefore You are allowed by law to do it because the law insures that if You have license than You keep appropriate records of whom You deal with.
And that is the difference.


4. Even if Epoch, CCBill and Ibill combine their efforts they will not have enough funds to build a bank in USA or Europe. They are not even close to be big enough for it in established countries. To form one or to buy one. Banks in solid regions like EU or USA are the most solid business one can find. Therefore it's the MOST expencive. There is a rumour that a VERY VERY small bank in Switzerland is for sale now. Price is half a billion USD. Epoch, CCBill and Ibill make only around 3% or so of profit from the turnover. If the turnover is around 2 billions for all of them the overal profit is about: 60 millions per year. I suspect much less by the way.


Further, VISA and MC will not grant a new bank processing license in EU or USA. In third world countries the VISA/MC rules are different and chargeback regulations apply to the processor itself as well, if the processor goes over 0.35% it is looking at trouble. And in third world its impossible to fight it - You just loose VISA/MC processing license the next day and that's it.

5. If I were You I would start thinking how to profit on adult without rebills. Because that's the next thing which is going to happen.
Visa introduced a new protocol 3D Secure, You saw already a light version of it called Verified by Visa.
All banks in the world slowly migrate to this protocol at this moment. The protocol cuts at least half of the chargebacks but its very difficult to run rebills with it.

6. As soon as Ibill , CCBill and Epoch will go down than the situation will become better.

Prior to this moment no acquirer would try doing anything to simplify the procedure of opening direct merchant accounts for merchants because all OK porn sites (non extreme, based in USA or in EU) worked with Ibill, CCBill and Epoch.

Out of 10 adult merchant accounts applications which go to acquiring banks who allow processing of adult 9 are probably from people who do not qualify for Ibill, CCBill and Epoch. Which basicly means trouble more or less.

Well...it was so a year or two ago. And three years ago prior to IPSP regulations You may imagine what kind of people looked for their own merchant accounts. :-) The banks had NOTHING good left for them.

At this moment the situation is changing. People realise where the processing is coming to, time will pass and banks will move along.
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Old 12-06-2003   #66
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P.S.
All major billing companies have fucked so many acquirers already that it doesnt help at all.


Problem is acquirers KNOW EACH OTHER. It's a very small business. They exchange experience and stuff like that.

The only country in world where there are a lot of acquirers is USA. There is no other country like it.

Why? Because in USA Visa made a tactical mistake - they didnt limit the amount of processors.
In the business where the service between competitors is the same (You cant have a good or a bad processor, the credit card either gets processed or not) the only thing left for competition is prices.
Therefore the cheapest processing one can find is USA.

After that stuff VISA started to limit the amount of acquirers in other countries so that the profit stays higher cause the prices or processing are higher.

For example as opposed to USA where there are 60 I think or so acquirers:

In Netherlands there are only 3 acquirers. Only 1 is e-commerce capable.
In Germany - 4 or 5.
In Norway - 1
In Denmark - 1
In Russia - only 3 are capable of e-commerce transactions out of 8.
In UK (headquarters of EU e-commerce) - 7 or so.


Now lets see ON RUMOURS.
I will NOT say that this information is correct and I pass it as it was passed to me. I will not name big or average size billing companies who still operate because I have no wish to interfere with their business, just some notes for Your info.

In Netherlands - at least 2 or 3 billing companies has numerously fucked the only acquirer present there (Globosale for example processed lolita transactions there, Dutchbilling didnt even check for CVV2).

In Germany - PAGO was fucked by all big billing companies who promised heaven on earth and brought hell.

In Norway - VisionBill was even listed on www.visa.no till poor vikings realised VisionBill does not sell exactly BOOKS.

In Denmark , in a SACRED COUNTRY FOR ADULT TRANSACTIONS because other than Holland it's the only place left in EU where adult is 200% legal, the only acquirer (PBS) was fucked by one of the big 3 companies You know as long as several years ago for tens of millions of USD.

In Russia - all 3 e-commerce capable processors , solid as rock, beleive it or not, were fucked by SunBill/BillCards , SiteKey and a few more lolita billing companies. In the end a hell of chargebacks came along with authorities (no wonder heh? ).

In UK - nobody it seems was fucked. British are smart dudes!


The problem with these companies , third party billers, is that they make huge bucks on processing and they will do ANYTHING to keep it this way.
Every trick in the book.
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Old 12-06-2003   #67
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welcome redeye ... I hope you will stick around in the oprano gumbo - in 2 posts you brought more flavor than the entire gfy influx!

thank you for the lesson - very interesting reading ;-)

I had a meeting this morning with an sms billing provider & my mind was spinning from numbers after that conversation ... one thing is for sure, NOBODY can predict what will happen a year from now & its going to be a rough ride finding out!!
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Old 12-06-2003   #68
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You see, the situation is very interesting.

Look at facts:
Out of 8 or 9 billing companies which were closed in August more than 6 have been operating with a merchant account which didnt even belong to them. Speak about rules!

None of those companies stayed even close to chargeback regulations or comply with even FUCKING SIMPLE VISA AIS (EU) /CISP (USA) security recommendations (which require 2 firewalls and 2 separate servers for accepting cards).

By the way , You got to realise one very interesting thing, according to the technology or processing it is impossible to calculate chargebacks for credit card associations in relation to the sales period. Therefore chargebacks are applied to the exact month when they actually came.

For example if You have made 100 000$ in December out of which You got
2% of chargebacks originating from these sales, however chargebacks mostly come in 3 monthes. So You get them in February. If in February Your volume is 200 000$ You are looking only at 1% of chargebacks. That's probably the reason of PSW conflict with ECB-Leumi. I am very sorry if I am wrong, it's just pure guessing, but I will NOT be suprised if I am correct, ECB guys realised that the real chargeback ratio of PSW is over 2% or more however they kept growing volume so the actual chargeback ratio on paper indeed stayed below allowed by the contract regulations. What were they supposed to do then?

So look what happens:
VISA and MC are not able to close down completely third party billers because that is very difficult to do with all the publicity which obviously is going to be a living hell and....VISA technically is not able to DISCRIMINATE in business.

Which means that if VISA closes down Ibill it is supposed to close down 2Checkout.com as well. Try closing THEM down, they dont do adult You know.

If VISA does not close down Ibill, CCBill and Epoch than technically others including new companies are supposed to be able to run billing companies as well.

So what VISA does is the only thing possible - slowly making the rules worse and worse in order to force clients out of them without being prosecuted immediately for monopoly or whatever else.

Because as soon as normal clients will go looking for merchant accounts banks themselves will evolve cause these clients are good enough to work with.
And that is exactly what is going on now.

Hope I was helpfull and sorry for my english.
:-)
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Old 12-06-2003   #69
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Quote:
Originally posted by cj@Dec 6 2003, 12:27 AM


welcome redeye ... I hope you will stick around in the oprano gumbo - in 2 posts you brought more flavor than the entire gfy influx!

thank you for the lesson - very interesting reading ;-)

I had a meeting this morning with an sms billing provider & my mind was spinning from numbers after that conversation ... one thing is for sure, NOBODY can predict what will happen a year from now & its going to be a rough ride finding out!!
Thanks!
:-)

Just trying my best.
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Old 12-06-2003   #70
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interesting reading RedEYe
thank you

and welcome to Oprano, hope you stick around !
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Old 12-06-2003   #71
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Absolutely excellent points....and likely not far off the mark at all.

These are the types of things that I think we all know deep down, but dont like to think about too much.

The entire business model is going to need to change ultimately. Long over due in my opinion.

And another thing that needs to change is remove anonymity. Most of the scams on the internet occur because the person perpetrating whatever the scam is has the ability to remain anonymous and still profit. You eliminate a fair amount of fraud by getting rid of things like automatic instant signup for affiliates. Some basic verification should be performed....mail the signup code to a physical address if need be.
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Old 12-06-2003   #72
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well... In Russia we solved the affiliates problem relatively easy.

Its difficult to control who the resellers are...So dont do it too much.
:-)
Let it be done by somebody else. Somebody who has to do it to survive - i.e. control where You send the moneys.

Because any fraud doesnt make sense if You cant cash what You stole.

What we do - we dont send money to cashing unfriendly online banking systems.
You see, it's easy to even have an anonymous real bank account because it is always possible to fake personal documents and get a bank account registered on a fake personality.

However it is relatively difficult for a 15 year old crazy hacker fucker.
And serious guys from the fraud niche who have all the anonymous banking they need, they wont fuck with several signups on a partnership program.

However there are systems out there which allow young dumb fucks to cash their funds anonymously.

Examples: Webmoney in Russia.
E-Gold in USA.

So the answer is very easy - dont send money there.
There are solutions like that which are friendly to the adult webmaster community who will probably always help You if You have a frauder in Your system, block his account, get his private info. Stop him from frauding others.

Examples: E-Passporte (in USA)
Fethard.biz (in Russia)
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Old 12-06-2003   #73
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Quote:
Originally posted by slavdogg@Dec 6 2003, 03:47 AM
interesting reading RedEYe
thank you

and welcome to Oprano, hope you stick around !
he has no choice....I am charging him $$$,
he has a vested interest in his investment
;-))))
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Old 12-06-2003   #74
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Quote:
Originally posted by Serge_Oprano+Dec 6 2003, 01:25 AM-->
QUOTE (Serge_Oprano @ Dec 6 2003, 01:25 AM)
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Old 12-06-2003   #75
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Redeye,

Welcome to Oprano.

Some good reading there
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Old 12-06-2003   #76
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I absolutely agree with you Redeye, the issue is not for the most part adult content but rather the factoring without any sort of accountability that is going on. I know it totally horrifies Visa.

I don't see the total shutdown of the industry soon, but I do think negative option rebilling will have to go. If any other business did this it would be a scandal, and in fact negative option billing is actually illegal in Canada and some other countries.

Are all the processors (except Verotel) using Bank of Leumi in the EU right now?









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Old 12-06-2003   #77
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whats negative option billing ?
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Old 12-06-2003   #78
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You if You have a frauder in Your system, block his account, get his private info. Stop him from frauding others.
************************************************


for some reason, when I read this written by Russian, it has MUCH MORE subtle meaning than if it was written by American
;-)))

get his private info. Stop him from frauding others.
the Russian way :-)


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Old 12-06-2003   #79
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Quote:
Originally posted by Shoplifter@Dec 6 2003, 02:25 AM
I absolutely agree with you Redeye, the issue is not for the most part adult content but rather the factoring without any sort of accountability that is going on. I know it totally horrifies Visa.

I don't see the total shutdown of the industry soon, but I do think negative option rebilling will have to go. If any other business did this it would be a scandal, and in fact negative option billing is actually illegal in Canada and some other countries.

Are all the processors (except Verotel) using Bank of Leumi in the EU right now?









No. Far from it.

The Leumi is used at this moment only by Ibill and CCBill as far as I know.
Have no idea about Epoch.
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Old 12-06-2003   #80
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Quote:
Originally posted by cj@Dec 6 2003, 04:27 AM


welcome redeye ... I hope you will stick around in the oprano gumbo - in 2 posts you brought more flavor than the entire gfy influx!

thank you for the lesson - very interesting reading ;-)
Wow - no kidding! Very good info and a very interesting read, Redeye Welcome and many thanks!
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Old 12-06-2003   #81
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Quote:
Originally posted by RedEye@Dec 6 2003, 06:00 AM
The Leumi is used at this moment only by Ibill and CCBill as far as I know.
Have no idea about Epoch.
Epoch doesn't process for EU customers. Unfortunately.



Last edited by art at Dec 6 2003, 10:05 AM
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Old 12-06-2003   #82
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Glad I was helpfull.

Be sure if You can to share some experience on this subject if You got it as well. Knowledge never hurts You know.
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Old 12-06-2003   #83
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Good posts RedEye

One thing we need to remember when talking about processing is that "EVERYONE is here for the money" - only politicians can fuck with that simple rule.

VISA/MC has no real problem with adult - only times they get mad are:

- when it costs them money
- when their brand is getting bad publicity

VISA/MC do not like 3rd party billers, because it can cost them money, and because they have no control over their brands.

Recurring billing will not go away from the adult industry as long as VISA/MC makes money on it. VISA/MC will (and have) changed "the who and how" behind recurring billing, and it will lead to less people being in the business.



Last edited by Rolo at Dec 6 2003, 09:41 AM
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Old 12-06-2003   #84
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Quote:
Originally posted by Rolo@Dec 6 2003, 09:38 AM
Good posts RedEye

One thing we need to remember when talking about processing is that "EVERYONE is here for the money" - only politicians can fuck with that simple rule.

VISA/MC has no real problem with adult - only times they get mad are:

- when it costs them money
- when their brand is getting bad publicity

VISA/MC do not like 3rd party billers, because it can cost them money, and because they have no control over their brands.

Recurring billing will not go away from the adult industry as long as VISA/MC makes money on it. VISA/MC will (and have) changed "the who and how" behind recurring billing, and it will lead to less people being in the business.
Let me explain.

The processing in the world slowly but seriously moves towards a new protocol of acquiring transactions. The protocol is called 3D Secure.

Basicly as I understand it it's the same as Verify By Visa with the exception that the password for internet purchases by customer is being kept by the customer's bank.

All banks are recommended to support it.

I'll explain.

For example Your bank is Barclays Bank and You have a credit card of that bank. Now Barclays is supposed to contact You and offer You to input a special password for internet purchases on their website. The password is being kept only at their site.

At the time You attempt a purchase in the system which is connected through 3D Secure You will be required to enter the password and it will be matched directly with Your bank.

Therefore it is very difficult to fraud with this protocol because basicly in the majority of cases one would need to hack banks websites to get passwords.

Then the so-called "liability shift" occures. If later You attempt to make a chargeback more than half attempts will be declined and the merchant and the acquirer, and the PSP of course, are no longer liable for chargebacks. To be exact if You say "It was not me" the bank will no longer approve the chargeback.

The most interesting thing is what happens if Your bank does not support 3D Secure but the transaction went through that protocol. I.E. If the PSP has 3D Secure but Your bank doesnt the PSP will still make the transaction the old way but the shift occures anyway and the merchant if he is connected through such PSP is not liable for chargebacks. Why? Because generally it costs 20-30K $ and a couple of monthes for a bank to install 3D Secure and everyone was supposed to do it a year ago, so technically they are reliable for not supporting it.

However, just as with Verify by Visa these protocols seem not to support recurring charges at this time , at least not from the side of processor or PSP. The acquirer MIGHT have a difficult possibility to run recurring payments with 3D Secure but as of yet it's a rumour.

Although 3D Secure is quite new, so not too much is known about it.
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Old 12-06-2003   #85
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Originally posted by RedEye@Dec 6 2003, 12:54 PM
Although 3D Secure is quite new, so not too much is known about it.
Those who want to read more about it could check this: http://international.visa.com/fb/paytech/s...secure/main.jsp
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Old 12-06-2003   #86
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Ofcourse VISA/MC want to increase consumer confidence, so more people will use their credit cards on the internet.

However *IMO* even after 3D have been released and adopted, then recurring will be possible, because its good for business and consumers want it.

You will probably not be able to receive chargeback protection on none qualifying 3D transactions, but you will still be able to process.
VISA/MC will keep lowering chargeback rates, at the same speed as more of the internet business moves to 3D, so in time it might be very risky to "blindly" do recurring transactions.
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Old 12-06-2003   #87
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Quite a few of your assumptions are incorrect redeye, especially in regards to the status of 'third party' billing companies, which are legitimate IPSPs when they are set up correctly. One only has to look to the compliance situation, which is controlled by one entity for the entire Visa system...

I'm out and about now but when I get back I'll pick apart some of your statements for comment if you like.
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Old 12-06-2003   #88
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While everybody is talking about cb's.

Anybody have any experience fighting "Product not as described" chargebacks?

I've seen a few of these and am always shocked because it seems like the card issuing bank is involving themselves in what should be a customer service issue. The customer isnt required to return or destroy the product and thus far we have been unable to come up with a compellign argument for reversing the chargeback.
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Old 12-06-2003   #89
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Hooper, is it a tangible or subscription product?
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Old 12-06-2003   #90
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Old 12-06-2003   #91
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Originally posted by Hooper@Dec 6 2003, 04:56 PM
While everybody is talking about cb's.

Anybody have any experience fighting "Product not as described" chargebacks?

I've seen a few of these and am always shocked because it seems like the card issuing bank is involving themselves in what should be a customer service issue. The customer isnt required to return or destroy the product and thus far we have been unable to come up with a compellign argument for reversing the chargeback.
On those I'd check the URL that the signup originally came from and see if an affiliate is doing something like promising a 50 midget gangbang with Asia Carrerra.
You might not be able to fight it once the person charges back, but you could prevent more.
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Old 12-06-2003   #92
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thx for the input carrie but it's not the kind of product that is confusing. sorry i'm not sharing a bunch of details, but it's for some unreleased things.

Really this is the same as somebody going to amazon, buying a book and then charging back because the reviews werent accurate.

On high dollar transactions clearly you'd initate collections, but what about 20 or 30 buck transactions?
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Old 12-06-2003   #93
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Well, this sometimes work for tangible products, but since you said that you do not require the customer to return the product, then it might be harder than normal?

Let them know that you have not received the product back from the customer. Include any contact you had, with the customer or let them know if the customer has not contacted you.
Also send them a copy of the web page that displays your mailing address and return information/policy, so they can see that you have made it very clear for the customer to contact you and/or return products.

Some banks want to work with you, however most will just process any internet related chargeback their cardholders want - no matter how much proof you got. Sad but true!
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Old 12-07-2003   #94
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Ahh sorry Hooper you were posting "tangible" the same time I was posting my suggestion.
Rolo's advice above sounds right on the money.

Also if you haven't done it yet, you might want to include a page with the invoice and product that outlines your return procedure, mailing address etc, or even a "product registration" card. If they return the card then they're registering the product and are evidently happy with it, yes? Might be more ammo in the event of a future chargeback.
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Old 12-07-2003   #95
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Originally posted by Hooper@Dec 6 2003, 11:14 PM
thx for the input carrie but it's not the kind of product that is confusing. sorry i'm not sharing a bunch of details, but it's for some unreleased things.

Really this is the same as somebody going to amazon, buying a book and then charging back because the reviews werent accurate.

On high dollar transactions clearly you'd initate collections, but what about 20 or 30 buck transactions?
i'm not sure the type of product you are referring to but if it was something along the line of natural penis enlargement pills, breast enlargement pills, or any of these other products which are not much above a scam - i'd say there wouldn't be much defense ... but if it was an actual tangible product that worked and was exactly as described, why the fuck does the customer not have to return it?!?!? that's fucked up!!!

can't really comment much though without knowing what product you are talking about and how you are selling it to the customer ...
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Old 12-07-2003   #96
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Originally posted by RedEye@Dec 6 2003, 02:47 AM
Suppose Mustafa in Saudi Arabia purchases 3 day trial membership for www.fuckingelephants.com through www.fuckingbill.com which is against for example the holy book of Koran since fucking elephants in an unholy act according to the book. The secret service of Saudi Arabia according to the civil law there finds Mustafa and cuts off his penis and kills all of his relatives.
Poor Mustafa.......and we thought Ashcroft was bad.....
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Old 12-07-2003   #97
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Originally posted by *KK*@Dec 6 2003, 12:21 PM
Quite a few of your assumptions are incorrect redeye, especially in regards to the status of 'third party' billing companies, which are legitimate IPSPs when they are set up correctly. One only has to look to the compliance situation, which is controlled by one entity for the entire Visa system...

I'm out and about now but when I get back I'll pick apart some of your statements for comment if you like.
I'd love to hear Your comment KK and experience however I doubt that You are correct in this issue.

The processing basicly works under the following scheme in the world (simplified of course):

Issuing Bank - VisaNet - Acquiring Bank - Merchant - Customer.

In between the Acquiring Bank and the Merchant a sales body can be existing: PSP , which is different from IPSP and stands simply for Payment Service Provider. So the chain looks like:

Issuing Bank - VisaNet - Acquiring Bank - PSP - Merchant - Customer.

There are quite a few out there , most if not all do not do anything related to adult.

Examples: WorldPay, SecPay, SureFire, Paysystems and so on.

These companies are authorised by acquiring banks to process transactions on behalf of the bank and to organise more or less sales , since the bank itself is not able to do it due to many reasons (I know of only 1 acquiring bank managing everything inhouse, although I think there are more and that system is Barclays EPDQ), however there must be a direct relationship in between the bank and the merchant and merchants must be on separate MIDs (Merchant IDs, some call them merchant accounts).

There are no exceptions by Visa bylaws and regulations.

Well let me rephrase it, untill a year ago or when was it, there WERE no exceptions.

The reason behind it is very simple , no body in most of the countries of the world (the tribe of hannibals on the island of Lu-Lu is an exception, however their neighbours hannibals from the island of Ku-Ku are adopting bank licenses already ) is allowed to operate with third parties moneys unless than body is licensed as a bank in case the funds come from general public or have a limited license if the funds originate from prewritten in the license origins like exact companies which will send them.

The exception however exists in the general laws that if the body is just passing through funds of third parties without ANY interference with them it is allowed to operate without license. I.E. if the company just gets the funds from bank for its clients it is ok. The following applies to Europe where we payed quite a lot to worlds 4th largest legal company for the research on this subject.

However the company may not create or mantain accounts. This is called that funds on DEMAND are prohibited without license.

It is quite complicated. Read it three times to get some understanding of it.

So third party billing companies BY LAW are allowed to exist only as money transfering companies however they do not fit into the processing chain because unless licensed as a bank they will not be able to be plugged into VISA NET directly and therefore will never have a possibility to mantain separate accounts of their own for merchants.

I'll make it simplier - the legal bodies which aggregate clients transactions and route transactions to the VISA NET and make the processing itself (i.e. take the money from the card, put the money on to the merchant account, transfer it further or block it or hold it or whatever) exist and are called acquiring banks.

For a majority of such operations the body has to be either the bank or be licensed as a bank BY LAW and not by Visa regulations.

While the internet evolved the banks were not ready themselves to play by the rules. They still are not ready.
The process of getting a merchant account is still quite complicated.

So nobody cared about companies processing in breach with rules and sometimes law (take PayPal for example or all systems of e-money) because it helped the net to evolve.

However now it has to be fit into normal laws which essentially is good for everyone. When You have a direct relationship with a bank You are protected by LAW that You will in fact see Your money if You are pornographer or not. And everyone else is protected by LAW that if You fuck up it will be You who is liable and not everyone else around You. Of course the bank will not smile to You saying "Hey! You do porn! You're a great client!" but that is the price You got to pay for making more money than the rest of dudes around You - that is normal.

As for IPSP regulations - they are just a way to at least normalise somehow the situation, billing companies have to go away, but slowly without scandals and publicity and other things which can hurt the e-commerce too much and throw it back to the stone age.

The IPSP regulations in fact have been applied only at two acquirers in fact (may be I am wrong here). At FDMS and PAGO in Germany to the existing huge aggregators (Ibill and so on). However they were forced straight away from PAGO and this stuff now is active only at FDMS.

The funny stuff is the following thing which has occured: There is NO other acquiring bank in the world I think now which will require You to get VISA approval prior processing for each URL on Your own merchant account and that is FDMS (through their sales body CardServiceInt). That's right. If You apply for Your own merchant account in FDMS through CardServiceInt You will have to send in just the same way as on Ibill for example all Your URLs prior processing to VISA for approval. The approval takes 1 month by the way.

In all other acquiring banks in the world You get Your merchant account for Your company and run as many sites under it as You want, as long as they are Your sites, You may only be required to show them from time to time.

As I said already - the descrimination laws are quite a serious thing to consider.

And of course You can NOT setup a new IPSP. You cant do it correct or incorrect - it's impossible because there is simply no such thing as IPSP towards other companies than Ibill, CCBill and Epoch. May be Verotel recently as well.

I know about SG & FDMS and the way IPSPs are setuped , I also know that recently a very powerfull team including CEO in the near past of the biggest of those billing companies has applied to SG & FDMS for a new IPSP account and of course were declined. The stuff applies only to existing companies which are too big to be shut down immediately at least in FDMS in USA, as You know in PAGO it happened very easily.

KK do You stand for KimmyKim excuse me for my ignorance? If so I know of Your obsession (in the good sense of the word) with IPSP rules, we even met couple of times in debates on this subject on GFY, my nickname there is "Incognito". When You were in CCBill I didnt like Your approach so I might have been a bit too rude, please excuse me, because I thought it was just ignorant promotion of CCBill, however when You quit that company I have changed my mind because I understood that You are simply very very interested in the subject.

By the way I have those rules , a copy of IPSP rules from VisaInt , London on my computer.

So whenever You are trying to understand what is right or what is wrong just look on the following chaing again:

Issuing Bank - VisaNet - Acquiring Bank - PSP - Merchant - Customer.

It is the only correct chain.
And whenever You apply for a merchant account , if it's NOT for adult , be sure that the body claiming that it is an Acquirer is indeed and Acquiring Bank.

There is a shit load of fraud right now on the net because so many people look for merchant accounts with no real understanding of how the stuff really is that everything is possible.


For adult though, in most cases now, the link looks like:
Issuing Bank - VisaNet - Acquiring Bank - SomeBullshit - PSP - Merchant - Customer.

Where SomeBullshit is a company which belongs to the Acquiring Bank and is happilly called either a gateway or a designated bank processor or some other word or a PSP. The Banks are scared to open real direct merchant accounts right now so they put a company in between and open Your merchant account in that company so You dont have direct relationship.

It's completely off the rules book as well however at this moment it's not really dangerous cause Visa doesnt seem to complain about it as long as merchants go on separate merchant accounts whomever holds them and it's the bank which is behind it anyway so everything is fine. That's what they now do in offshore banks acquirers and in Israel.
The only thing You have to be sure of is that it is indeed the banks establishment. Because there are a lot of frauders there. Examples of popular frauders:
Ecommerce Services UK , QwikPay, CEE KEy, EdenCom.

An easy way to find out is simply if You see the bank name somewhere in the process of running that merchant account. There always is a contract of SOME sort or an application to the bank or contact with the bank even if the merchant account is opened in this intermediary company.
Companies like Ecommerce Services UK open You a merchant account in their own gateway and DO NOT let You see the bank behind it. If WHEN You are approved (prior to approval a lot of companies hide the bank name, although some do not) You find out that You are not allowed to see ANY bank at all in Your processing - it's fraud.

Also dont be suprised that frauders often areserious employees of banks, acquirers , known billing companies (Epoch, Ibill, CCbill as well) in the past of present.

One of the worst frauders for example WAS Edencom from France. Edencom processed for a shit load of russian lolita paysites year ago. Most of smaller billing companies were plugged into it (like BillCards, just smaller)

Know what?

The person who was forwarding webmasters (russian as well) to Edencom, an intermediary between Edencom and other dudes is a CURRENT employee in the Netherlands of a very respected acquirer from Sweden - Netgiro.
The guys who worked in Edencom were all previous employees in Coca-Cola.

As I said the best way to see if it's fraud or not - if they allow You to see the bank.

In normal e-commerce , non adult, there is a lot of similar fraud as well.
There is a shit load of PSPs plugged in to other PSPs and so forth. Which is not allowed as well.
In normal e-commerce the chain is very simple and looks only like this:

Issuing Bank - VisaNet - Acquiring Bank - PSP - Merchant - Customer.

Whatever is in between means charging You more money and against the rules.

Hope I was helpfull.
Again if anybody wants to share experience, lets do it.
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Old 12-07-2003   #98
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Originally posted by RedEye+Dec 7 2003, 05:23 AM-->
QUOTE (RedEye @ Dec 7 2003, 05:23 AM)
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Old 12-07-2003   #99
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RedEye i love all this information and it is a learning experience for me. Thank you so much for posting it.

I have my own merchant account which I use for non adult. Would it be a good idea to start looking into processing some of my adult transactions through it or not? My bank didn't mention anything about Adult transactions at all and I don't want to mention it to them.
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Old 12-07-2003   #100
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Originally posted by Kevin2@Dec 7 2003, 04:36 PM
RedEye i love all this information and it is a learning experience for me. Thank you so much for posting it.

I have my own merchant account which I use for non adult. Would it be a good idea to start looking into processing some of my adult transactions through it or not? My bank didn't mention anything about Adult transactions at all and I don't want to mention it to them.
That depends on where Your merchant account is and what volume.
But generally - no. It's not a good idea.

Each transaction is supposed to carry an MCC code, which is a descriptor code showing VISA what product was purchased.

Adult has it's own code (who remembers it? 5567 or some shit like that) and processing adult transactions on a different code is a violation so You'd have to talk to bank first.

However it depends on the bank and Your relations with them and the volume You have in adult.

If You know them for years and Your volume is around 50 000$ a month or so , not half a million You know, chances are they wont give a fuck about VISA rules cause nobody but them is going to notice it ever.

A guy I know has a rape fantasy site for 5 years in USA. One of the first sites like that in the net. He was kicked out from Ibill and CCBill and Paypal but he always used them secondary and processes his primary sales FOR FIVE YEARS already through his own USA merchant account and I doubt that unless FBI will come anyone ever going to stop him from the bank side.

But You will have to ask the bank. Dont do it without asking.
For sure. Cause the gateway and the bank will probably see what kind of transactions You have pretty soon and for sure when chargebacks come.

But generally I know quite a lot of people who process their own adult sites on non adult merchant accounts.

At the same time some acquirers are obsessive about it.

By the way , this MCC Code stuff, is the main problem of all gaming merchants. VISA will kick Your ass worse than if You sell child pornography featuring Ben Laden if You run a gaming site with generic MCC code because in this case US gamers are able to play, which they are not supposed to because US banks block gaming transactions right by that code.
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