cybernet expo 2008

[connor]

Originally Posted by rhetorical

No need to get your knickers in a twist because I was pointing out what I thought was a weakness from my point of view. A contact number where a real person answers the phone is still the gold standard of business. Instant processing is the lifeblood of the net. Anything else pisses people off and I am sure you have been in that position, hunting through a website looking for a number and maybe, just maybe it is buried under a bunch of faq's, online "help" or any other amounts of stuff that just deflect you from talking to a real person which you, as a customer, are looking for at that time. Especially in retail. It is a good subject for discussion. Should websites have customer service numbers?

edit: and btw, this was never meant to be a pissing, bitching thread. Its just business and a discussion of such. Sheesh, it amazes me how these things can spiral when people jump on various bandwagons.

Ha... maybe I shouldn't have held back then of what I really thought about the post. lol

And if this is just talking business, hit me up in SF and I'll give you a few good business pointers of my own. Just business, no need to get offended. Fair is fair, right?