Webmaster outsourcing

[gonzo]

Originally Posted by fusionx

Who would be the best outsourcing company to use for simple HTML work like basic templates, and maybe some light customer service, like assisting newbies with CGI permissions, etc?

No phone calls required, just e-mail, IM and message board support stuff..

No one in the Phillipines.

[fusionx]

lol - I learned that lesson!

[gonzo]

Originally Posted by fusionx

lol - I learned that lesson!

Im sure the sig whore's boardtracker are all going off. Just think before monday you will have all sorts of... responses for you to "hit them up".

Every project Ive outsourced to any company in that country goes something like this...

First 3 weeks...excellent. Fast and furious service and worth what you pay for it.

2nd Month - Im sorry My hard drive crashed. Would you like to rent server space so that I have a back up of all your work?

- Sorry. I didnt get your email. Can you resend to this address.

- Its a holiday here I wont be in the office for the next 3 days.

3rd month
-Sorry I didnt get your email with the changes. Can you resend to this address?

-I have to take my sister to the hospital today I wont be able to do those changes.

-My computer has a virus. Would you like to rent server space so that I can have a back up of all your work?

-Its a holiday here I will be out of the office for 2 days.

4th month
-Some one stole my computer with all of your work on it. Would you like to rent server space so I can have a back up of all your work?

-My grandmother died. I will be out of the office today.

-Its a festival here all week. I wont be in the office.

-Sorry our office email isnt working. I didnt recieve the changes and my ICQ is offline.

How close is this to your experience?

[Hell Puppy]

Originally Posted by gonzo

Im sure the sig whore's boardtracker are all going off. Just think before monday you will have all sorts of... responses for you to "hit them up".

Every project Ive outsourced to any company in that country goes something like this...

First 3 weeks...excellent. Fast and furious service and worth what you pay for it.

2nd Month - Im sorry My hard drive crashed. Would you like to rent server space so that I have a back up of all your work?

- Sorry. I didnt get your email. Can you resend to this address.

- Its a holiday here I wont be in the office for the next 3 days.

3rd month
-Sorry I didnt get your email with the changes. Can you resend to this address?

-I have to take my sister to the hospital today I wont be able to do those changes.

-My computer has a virus. Would you like to rent server space so that I can have a back up of all your work?

-Its a holiday here I will be out of the office for 2 days.

4th month
-Some one stole my computer with all of your work on it. Would you like to rent server space so I can have a back up of all your work?

-My grandmother died. I will be out of the office today.

-Its a festival here all week. I wont be in the office.

-Sorry our office email isnt working. I didnt recieve the changes and my ICQ is offline.

How close is this to your experience?

I think I scared off Carina.


Or it could just be a holiday.

[Hammer]

I'd say Gonzo nailed it and not just with Phillipine outsource designers, but with all of them I've dealt with, no matter where they are from.

Disclaimer: When I say 'outsource' I'm DO NOT mean 'freelance'. There's a difference.

[spazlabz]

Originally Posted by gonzo

Im sure the sig whore's boardtracker are all going off. Just think before monday you will have all sorts of... responses for you to "hit them up".

Every project Ive outsourced to any company in that country goes something like this...

First 3 weeks...excellent. Fast and furious service and worth what you pay for it.

2nd Month - Im sorry My hard drive crashed. Would you like to rent server space so that I have a back up of all your work?

- Sorry. I didnt get your email. Can you resend to this address.

- Its a holiday here I wont be in the office for the next 3 days.

3rd month
-Sorry I didnt get your email with the changes. Can you resend to this address?

-I have to take my sister to the hospital today I wont be able to do those changes.

-My computer has a virus. Would you like to rent server space so that I can have a back up of all your work?

-Its a holiday here I will be out of the office for 2 days.

4th month
-Some one stole my computer with all of your work on it. Would you like to rent server space so I can have a back up of all your work?

-My grandmother died. I will be out of the office today.

-Its a festival here all week. I wont be in the office.

-Sorry our office email isnt working. I didnt recieve the changes and my ICQ is offline.

How close is this to your experience?

LMFAO!!!
oh my gawd that is sooooo true
I also had one spring an unmentioned wife on me who just had a baby = a week off

[XOS_Andrei_G]

Originally Posted by gonzo

No one in the Phillipines.

Ouch. Which company did you use anyway? It's a bit wrong to generalize like that. Although I don't disagree with what you just posted (unfortunately) but some people in the Philippines (especially freelancers) do take the work seriously. There are companies that don't actually practice the whole Philippine holiday thing (because it's only an option to) and have better HR rotations.

[softball]

I lived in Manila. You learn quickly that business there is based totally on the quick buck. It gets very boring. So what Gonzo posted makes perfect sense. I kind of go by the rule of thumb school of business. There are certain nationalities I will not do business with. Just like Visa. Russians, Nigerians, Filipinos. I am sure you guys could add a few more to this list. But these guys are at the top of mine...in that order.

[spazlabz]

Originally Posted by rhetorical

There are certain nationalities I will not do business with. Just like Visa. Russians, Nigerians, Filipinos. I am sure you guys could add a few more to this list. But these guys are at the top of mine...in that order.

Enlighten me please
Russians - why
Nigerians - I think I know but... why
Filipinos - why

in defense of a lot of Filipinos that I have worked with some of them do outstanding work. My biggest problem with them has been a consistant lack of following instructions. After working with a group of them very closely for over a year I developed a style of communication that was remarkable. I found myself describing the work that needed to be done down to the absolute smallest detail
and I would repeat myself several times in the instructions on the more important things... over and over and over... they still 'forgot'

But not all of them are like that and some do extremely good work for a price that is very affordable.


spaz

[Matt Collins]

I don't know what companies you guys are talking about, but I have used iwebmasters for over a year now and I love my guys.

Of course, the iWebmaster guys would tell you that they are staff leasing and not outsourcing.

I have four employees doing everything from system administration to programming to web design.

Also, iWebmasters is owned by Rick Latona and Dee and they run a quality company.

While results may vary, I can only speak to my opinion and I have nothing but good things to say about these guys.

Matt

[gonzo]

Originally Posted by Matt Collins

I don't know what companies you guys are talking about, but I have used iwebmasters for over a year now and I love my guys.

Matt

All
Outsourcing
Sux

Should give you a hint.

[fusionx]

Originally Posted by Matt Collins

I don't know what companies you guys are talking about, but I have used iwebmasters for over a year now and I love my guys.

Of course, the iWebmaster guys would tell you that they are staff leasing and not outsourcing.

I have four employees doing everything from system administration to programming to web design.

Also, iWebmasters is owned by Rick Latona and Dee and they run a quality company.

While results may vary, I can only speak to my opinion and I have nothing but good things to say about these guys.

Matt

Hi Matt - got time for a phone call tomorrow? Want to follow up on the RevShareHosting thing we talked about a while ago.

[Matt Collins]

Originally Posted by fusionx

Hi Matt - got time for a phone call tomorrow? Want to follow up on the RevShareHosting thing we talked about a while ago.

Sure I would love to chat, give me a call at 404-214-6070. If you don't get me, hit me up on ICQ or email me at matt @ revsharehosting.com and let me know when you are free.

Gonzo, I am not sure you are qualified to make such a broad statement as "all outsourcing sux". Maybe your experience with it sucks, but I am proof that you are wrong, since I am very happy with my outsourcing experience.

Matt

[softball]

Originally Posted by spazlabz

Enlighten me please
Russians - why
Nigerians - I think I know but... why
Filipinos - why

in defense of a lot of Filipinos that I have worked with some of them do outstanding work. My biggest problem with them has been a consistant lack of following instructions. After working with a group of them very closely for over a year I developed a style of communication that was remarkable. I found myself describing the work that needed to be done down to the absolute smallest detail
and I would repeat myself several times in the instructions on the more important things... over and over and over... they still 'forgot'

But not all of them are like that and some do extremely good work for a price that is very affordable.


spaz

Russians are nearly all crooks. I am sure there are a few honest ones, but I did say rule of thumb. Up to you if you want to take the chance.
Flips?
Well, you actually answered your own question.

[spazlabz]

Originally Posted by rhetorical

Russians are nearly all crooks. I am sure there are a few honest ones, but I did say rule of thumb. Up to you if you want to take the chance.
Flips?
Well, you actually answered your own question.

not only did i answer my own question, I contradicted myself in the very same reply... that's the thing about Filipinos, some are pure gold, seriously, they love what they do and take pride in a job they have done well... I respect that. Others are lying, lazy sloths that honestly believe as soon as you hire them you OWE them a paycheck whether they work or not.
I had one guy turn around and give me one of the best tours we had on a program i used to work for in 2 days. Had another worthless pile of shit take 2 months to make a flash menu that we ended up trashing... and he said he could do flash in the first place. It's a crap shoot but i was interested in hearing your reply.

As for Russians, I am currently employed by some guys over in the Ukraine and if they are crooks they are ones that treat me with respect, listen to my opinions and value them... and they pay on time


spaz

[softball]

Originally Posted by spazlabz

not only did i answer my own question, I contradicted myself in the very same reply... that's the thing about Filipinos, some are pure gold, seriously, they love what they do and take pride in a job they have done well... I respect that. Others are lying, lazy sloths that honestly believe as soon as you hire them you OWE them a paycheck whether they work or not.
I had one guy turn around and give me one of the best tours we had on a program i used to work for in 2 days. Had another worthless pile of shit take 2 months to make a flash menu that we ended up trashing... and he said he could do flash in the first place. It's a crap shoot but i was interested in hearing your reply.

As for Russians, I am currently employed by some guys over in the Ukraine and if they are crooks they are ones that treat me with respect, listen to my opinions and value them... and they pay on time


spaz

I would assume they are Ukranians.

[Jace]

Originally Posted by XOS_Andrei_G

Ouch. Which company did you use anyway? It's a bit wrong to generalize like that. Although I don't disagree with what you just posted (unfortunately) but some people in the Philippines (especially freelancers) do take the work seriously. There are companies that don't actually practice the whole Philippine holiday thing (because it's only an option to) and have better HR rotations.

oh shit, did your board tracker go off? or are you actually following me around to every forum

be forwarned guys, this guy loves to bump 3 year old threads to spam his sig

[gonzo]

Originally Posted by XOS_Andrei_G

Ouch. Which company did you use anyway? It's a bit wrong to generalize like that. Although I don't disagree with what you just posted (unfortunately) but some people in the Philippines (especially freelancers) do take the work seriously. There are companies that don't actually practice the whole Philippine holiday thing (because it's only an option to) and have better HR rotations.

Read the rest of the posts. Its not a generalization.

[Hammer]

It was only a matter of time till Boardtracker dragged xxxoutsourcing here and they are precisely one of the companies we're talking about.

[Forsberg's Dog]

Originally Posted by XOS_Andrei_G

Ouch. Which company did you use anyway? It's a bit wrong to generalize like that. Although I don't disagree with what you just posted (unfortunately) but some people in the Philippines (especially freelancers) do take the work seriously. There are companies that don't actually practice the whole Philippine holiday thing (because it's only an option to) and have better HR rotations.

44444444444444444444444444444qqqqqqqqqqqqqqqqqqqqq qqqqqqqqq

[Forest]

I employee 5 guys in the PI

I have to say I have rarely ever had a problem with productivity

[gonzo]

Originally Posted by Forest

I employee 5 guys in the PI

I have to say I have rarely ever had a problem with productivity

I thought you had all Ruskies?
Have you got a website up yet?

[Forest]

Originally Posted by gonzo

I thought you had all Ruskies?
Have you got a website up yet?

I use russians for things like programming and SEO

I use Filipinos for everything else

WE have actually been to busy with client work to get the company site done

Got someone doing it now. Will be ready for Internext

SilverCloudDesign.com