I've been more than well aware of NatNet's operation for years. GonZo and I even toured their data center a couple or three years back while looking for a spot to host a pretty complex opration for what turned out to be some deadbeat mainstreamers. But even though I've referred business their way, I had never bought a server down there for my own company since I generally insist upon having root and highly customizing my boxes.
However, for a new project I'm working on, I wanted the best. Now it didn't surprise me that LBBV and the NatNet crew didn't even blink at the nitpicky pain in the ass configuration that I requested. Nor did it surprise me that they were able to get it online quickly despite me requesting a bit more robust hardware than the typical box.
What has been jaw dropping is the speed of their service now that the box is up. I go open a ticket on their website, and by the time I get back to my email program and refresh it, I usually have a copy of the ticket with a note from the NOC on top of it saying "Done, anything else we can help you with?". I'm not exaggerating, response time has been under 5 minutes every time so far even in the middle of the night.
Now I know why they keep their NOC guys jacked up on coca-cola, ho-ho's and ding dongs!
Most people only post to bitch when something is wrong, just thought I'd pass along some well earned kudos from a very happy NatNet customer...
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03-26-2005
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