Fucking Hewlett Packard (HP) SUCKS!!!

[Forest]

I bought an hp laptop and was happy with it until the wireless card failed. I returned the laptop still under warranty to an outsourced HP repair facility in Tn.

The facility LOST the laptop. How the hell do you LOOSE a laptop in a repair facility. after round and round with their useless offshore support I finally got to a US based "Customer Care" division. I put customer care in quotes as that is a joke when it comes to Hp. Patrick Fletcher is my senior customer support manager. He does not return phone calls, He ignores my requests for information my situation. He did finally call me back 3 weeks ago to say they lost the machine and would be sending me a new upgraded model as well as paying for the rental i had to use for over TWO MONTHS so far. Once again Patrick Fletcher refuses to return my calls. Never answers his phone. As a matter of fact NO ONE at Senior Customer Support answers their phones. I have sent 2 sets of certified letters to HP senior execs and NOTHING has been done to date. This is UNBELIEVABLE LACK of customer service from a major corporation. If I ran my business like this I would expect to be closed within a week.
$500.00 spent on rental laptop
$22.95 spent on phone calls to HP
$82.75 spent on certified Letter to Senior management at HP

Getting screwed by HP PRICELESS!

[gonzo]

Originally Posted by Forest

I bought an hp laptop and was happy with it until the wireless card failed. I returned the laptop still under warranty to an outsourced HP repair facility in Tn.

The facility LOST the laptop. How the hell do you LOOSE a laptop in a repair facility. after round and round with their useless offshore support I finally got to a US based "Customer Care" division. I put customer care in quotes as that is a joke when it comes to Hp. Patrick Fletcher is my senior customer support manager. He does not return phone calls, He ignores my requests for information my situation. He did finally call me back 3 weeks ago to say they lost the machine and would be sending me a new upgraded model as well as paying for the rental i had to use for over TWO MONTHS so far. Once again Patrick Fletcher refuses to return my calls. Never answers his phone. As a matter of fact NO ONE at Senior Customer Support answers their phones. I have sent 2 sets of certified letters to HP senior execs and NOTHING has been done to date. This is UNBELIEVABLE LACK of customer service from a major corporation. If I ran my business like this I would expect to be closed within a week.
$500.00 spent on rental laptop
$22.95 spent on phone calls to HP
$82.75 spent on certified Letter to Senior management at HP

Getting screwed by HP PRICELESS!

I had a similar problem with Comcast.
Nobody cared. So I bought stock and then opened a complaint / trouble ticket thru investor relations. I had 2 comcast techs at my disposal until the problem was taken care of.

Of coure last night I was playing this cool Villians game and I suspect they were screwing with the filters so Ill be making another complaint.

[ScreaM]

Holy shit they lost the laptop?

What the fuck?

Sorry to hear about that Forest.

[Hell Puppy]

Outsourced repair facility in Tennessee?

I'm pretty sure I know what the problem was.

[Forest]

Originally Posted by Hell Puppy

Outsourced repair facility in Tennessee?

I'm pretty sure I know what the problem was.

they are a sub contractor of HP. They recevied the laptop on 9/4 and after review sent it to another repair center via fed ex as they dont do that type of repair there.

I have to say the best customer service i have gotten so far was from the subcontractor

atleast they help me find out the laptop was lost even before i got the call from patrick fletcher at HP

[KevinG]

That sucks Forest. Was there porn on the PC? If so, maybe that helped it get "lost".

[Forest]

Originally Posted by KevinG

That sucks Forest. Was there porn on the PC? If so, maybe that helped it get "lost".

ofcourse there was porn on the computer

someone is fucking prob wacking off somewhere in the broom closet at hp right now

[KevinG]

LOL. Simple explanation about your missing computer then.