Someone will contact you within 24-72 hours....

Jace · 12-12-2006

actual conversation I just had with a Directv rep on the phone

me - "hey there I would like to order the 2:30am showing of XXXXXXXXXX, but the online system is down and the automated phone message sent me to you"

her - "our online and automated services are down right now, but I can submit a ticket and someone will contact you back in 24-72 hours"

me - "um....no thanks"

hang up

Peaches · 12-12-2006

My recent DirecTV experience:

I call and ask for HDTV. OK, they'll be there on Tuesday before 5. They call at 6 and say they are running late. I tell them they do NOT want to come here after dark. She says she'll talk to the tech and call me back. Nothing.

I call DT the next day, they'll send someone out the next Tuesday. Now, understand I have told them in writing and in person that it's a 4WD road and they a need a truck that will get them out w/o a tow. So the guy shows up at the front gate, gate lady calls me and says it's a rickety old van and will never make it. So he goes back to get a truck. Never heard from them again.

I call back 3 days later and cancel. The guy was really nice and I said I'd like to tell his supervisor he was doing a good job. He said he'd have his supervisor call me - NOTHING, lol. They can't even call me back to get a compliment!

The funny thing is when I call, I'm noted as "one of their top tier customers". I guess because I have everything and have for 5+ years.

After the holidays, I'm checking with the local cable company and seeing if they can come down here and see what they have program wise. DirecTV can rot.

softball · 12-12-2006

I was having problem installing a new norton download. I called tech support and got someone in Bombay. She couldnt fix it. Put me on to her supervisor, still in Bombay who told me they couldnt fix it, but were happy to put me through to someone who could in North America for sixty five bucks. The damn programme only cost fifty. The only thing these clowns are trained to do is direct you to the website troubleshooting guide.

TheEnforcer · 12-12-2006

odd.. the only reason I don't have DirecTV now is because I couldn't get the DVR service to work with my VOIP phone. If I could get that to work I'd go back to directv in a heartbeat.

Peaches · 12-12-2006

Quote:

Originally Posted by TheEnforcer

odd.. the only reason I don't have DirecTV now is because I couldn't get the DVR service to work with my VOIP phone. If I could get that to work I'd go back to directv in a heartbeat.

The actual product itself is great, IMO. Service is what seems to be really sucking recently.

TheEnforcer · 12-12-2006

Hmm.. I always had great service. Maybe they just don't like people from Georgia!

Rcourt64 · 12-14-2006

Quote:

Originally Posted by Jace

actual conversation I just had with a Directv rep on the phone

me - "hey there I would like to order the 2:30am showing of XXXXXXXXXX, but the online system is down and the automated phone message sent me to you"

her - "our online and automated services are down right now, but I can submit a ticket and someone will contact you back in 24-72 hours"

me - "um....no thanks"

hang up

Ya, I kinda know the feeling, especially when I try to get you on ICQ

where u hidin' please?

Jace · 12-15-2006

Quote:

Originally Posted by Rcourt64

Ya, I kinda know the feeling, especially when I try to get you on ICQ

where u hidin' please?

I fell asleep at 1pm today and woke up at 10pm...LOL

I am here now, all night long

Rcourt64 · 12-15-2006

Quote:

Originally Posted by Jace

I fell asleep at 1pm today and woke up at 10pm...LOL

I am here now, all night long

Ya, the fat owner guy here said u keep vampire hours,

I'll look for u tonight

Jace · 12-15-2006

Quote:

Originally Posted by Rcourt64

Ya, the fat owner guy here said u keep vampire hours,

I'll look for u tonight

god damn, my attempt to switch the schedule around worked

I fell back asleep around 5am and just woke up

anyway, I will be on and off all day, then working from 8pm-2am.....so, I will be here

12-12-2006	#1
Jace .... $100 for every ImLive sign-up Join Date: Mar 2004 Posts: 4,392 Blog Entries: 1	Someone will contact you within 24-72 hours.... actual conversation I just had with a Directv rep on the phone me - "hey there I would like to order the 2:30am showing of XXXXXXXXXX, but the online system is down and the automated phone message sent me to you" her - "our online and automated services are down right now, but I can submit a ticket and someone will contact you back in 24-72 hours" me - "um....no thanks" hang up

12-12-2006	#2
Peaches Members Want to see your own Advertising Here! Join Date: Oct 2002 Location: Hills of N. GA Posts: 10,823	Re: Someone will contact you within 24-72 hours.... My recent DirecTV experience: I call and ask for HDTV. OK, they'll be there on Tuesday before 5. They call at 6 and say they are running late. I tell them they do NOT want to come here after dark. She says she'll talk to the tech and call me back. Nothing. I call DT the next day, they'll send someone out the next Tuesday. Now, understand I have told them in writing and in person that it's a 4WD road and they a need a truck that will get them out w/o a tow. So the guy shows up at the front gate, gate lady calls me and says it's a rickety old van and will never make it. So he goes back to get a truck. Never heard from them again. I call back 3 days later and cancel. The guy was really nice and I said I'd like to tell his supervisor he was doing a good job. He said he'd have his supervisor call me - NOTHING, lol. They can't even call me back to get a compliment! The funny thing is when I call, I'm noted as "one of their top tier customers". I guess because I have everything and have for 5+ years. After the holidays, I'm checking with the local cable company and seeing if they can come down here and see what they have program wise. DirecTV can rot. __________________ Peaches@onlinebeach.com ICQ# 36734533

12-12-2006	#3
softball Members Want to see your own Advertising Here! Join Date: Jul 2005 Posts: 6,165	Re: Someone will contact you within 24-72 hours.... I was having problem installing a new norton download. I called tech support and got someone in Bombay. She couldnt fix it. Put me on to her supervisor, still in Bombay who told me they couldnt fix it, but were happy to put me through to someone who could in North America for sixty five bucks. The damn programme only cost fifty. The only thing these clowns are trained to do is direct you to the website troubleshooting guide.

12-12-2006	#4
TheEnforcer Scored VIP to Anton's Piss Tank Want to see your own Advertising Here! Join Date: Oct 2002 Posts: 8,781	Re: Someone will contact you within 24-72 hours.... odd.. the only reason I don't have DirecTV now is because I couldn't get the DVR service to work with my VOIP phone. If I could get that to work I'd go back to directv in a heartbeat.

12-12-2006	#6
TheEnforcer Scored VIP to Anton's Piss Tank Want to see your own Advertising Here! Join Date: Oct 2002 Posts: 8,781	Re: Someone will contact you within 24-72 hours.... Hmm.. I always had great service. Maybe they just don't like people from Georgia!