Quote:
Originally Posted by Greg B
Oh I've had merchant accounts. Helped in the original days when they were used for online services and before in real estate.
"If" it was a merchant account issue it depends on the infraction or error on the part of the merchant or the bank. Sometimes banks hire stupid and inefficient people who don't know how to handle computers.
In this case when you contact each entity they give the same answer that it was the other guy's fault. That says to me a shirking of responsibility to avoid liability.
After Labor Day we'll call each company again, that's after the labor unions, teachers unions, parents, military folks get done with all three companies to get to the bottom of the matter.
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I'm certain this wasn't a merchant account issue.
I merely use that experience to illustrate a point.
I've had the same merchant account from the days of the manual slide machine, and check the little book for bad cards. Back when you dealt directly with your local bank, deposited the slips there, and there was no such thing as a POP machine, OR much computer processing.
Back then, you, the merchant were guaranteed payment, and charge backs were a rare, and unheard of thing. Even with mail/phone orders.
That is most certainly NOT the situation today.
The merchant, today, is ALWAYS the one holding the bag here. Even with all your paperwork and delivery documentation in hand, you are still at their mercy.
I'll be very interested to see what this shakes out to be....but I fear for the parties involved, especially the merchants, and girls that have performed services here, and should be paid.