Quote:
Originally Posted by EmporerEJ
Apparently you've never had your own merchant account. These things, and worse, CAN happen with a merchant account. They don't notify you before they pull money from you. They pull the money at the first whiff of a charge back, and don't give it back until you PROVE your case. In ALL cases, not some, not special....ALL cases, the merchant, (EPass in this case) is the guy holding the bag.
I don't know that this is the situation with them, but I DO know how it is to be a merchant after 25 years with my own merchant account.
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Oh I've had merchant accounts. Helped in the original days when they were used for online services and before in real estate.
"If" it was a merchant account issue it depends on the infraction or error on the part of the merchant or the bank. Sometimes banks hire stupid and inefficient people who don't know how to handle computers.
In this case when you contact each entity they give the same answer that it was the other guy's fault. That says to me a shirking of responsibility to avoid liability.
After Labor Day we'll call each company again, that's after the labor unions, teachers unions, parents, military folks get done with all three companies to get to the bottom of the matter.