Quote:
Originally Posted by rhetorical
They treated customers like surfers, ripped off millions, and left the building.
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So the question I am getting at is this: How do we* repair that damage to the customers' image of us? How do we get past the training we've given them that they will be taken for a ride down the shit highway?
Where do we add value to the content that makes it compelling again?
*user of 'we" indicates industry solidarity, not specific corporate affiliations, kthx. This is all LIZ thinking out loud.