Quote:
Originally Posted by rhetorical
OK, so a couple of days ago I tried to register for this little thingy. First, I wanted to register two people, and it seems that can't be done. So I do it twice. First time, I forget a field, return to fill it in, and all my info is gone and needs to be re done. Now this seems like the internet a decade ago. Cheap online travel agencies etc. I would have thought this would have been done better by porn people. Now I am a little annoyed but press on. After all the pleasant looking pornographers on their home page look efficient and ready to help me in my consumer needs. So I finally.....like half hour later....get two forms filled and sent off. No reply. No confirmation. Nada. So I look for a phone number like any real business would have. No phone number. That is sooooo bush league, but I soldier on and fill out their little form for help. No reply. So is this show still on? I mean I have the room reservations. But I have no idea if I have show passes. Does this company always do business this way? Anyone here rep these guys and have some answers? And do any of you look like those smiling cheerful reps on their home page?
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I think you misrepresented a number of things in your post. But two important ones:
1) After you filled out the contact form, you got a reply from Jay in less than 24 hours.
2) After you filled out the form, you were told that the submission was received, thanks for registering, and that you would be contacted by email at a later time. So yeah, you got confirmation that what you submitted was received. In fact, here's what it said:
"SUBMISSION RECEIVED: THANK YOU!
On behalf of Cybernet Expo and our Registration Sponsor
High Def Riches, thank you for registering for the 2008 Cybernet Expo show in San Francisco!
We have received the registration information you have submitted, and will be contacting you soon via the email address you supplied."
Because we process payments manually at the moment, you don't get the email confirmation immediately. You get the one on the screen for starters and then when the payment is processed, THEN you get the email receipt. I get that you want instant gratification with that email receipt, but there is a good reason why we process payments manually at the moment. But who knows, that could change in the future. So far you're the only one complaining.
As for phone numbers... Gonzo, why don't you publish your phone number on your contact form? You have advertisers, right? How Bush League!
I guess I don't see a problem with this... lots of online companies operate this way. Lots of very well respected companies. I'll take the suggestion under advisement though but, to be honest, have no plans to change that right now.
Now Rhetorical, I wonder if your own business stands up to similar scrutiny? I don't know you, so please enlighten me... what is your business? What do you do in this industry? I'd kind of interested in checking out your products and services, maybe I can repay your kind suggestions for improvement?