[taboo_gal]

I'd say NATs is definitely founded in their position and resulting action. However, to come out publicly with names is a bit much in my opinion. Whatever went down on the phone/behind closed doors is one thing, to air it is another. I feel that there is a time, place and manner in which examples can be made while remaining discreet and not risk anyone's reputation. Playing Devil's Advocate for a sec, it could have been something as simple and inadvertent as a changed option in the admin or a new recruit changing something they shouldn't have (though the innocent don't often use profanity and hang up on someone, but I am not "in the know" and am being diplomatic). In any case, they should protect their brand and the choice to suspend until rectified is warranted.