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Originally Posted by Dravyk
Oh they badly need to fix the things wrong "under the hood". True.
But before there's no "car" left to fix, they need to get their image the hell cleaned up. Customer relations, public relations, marketing ... they're in the toilet. No one who isn't signed up with them already has a single compelling reason to join. And those who are signed up, some are just withdrawing and closing their accounts, or doing a wait-and-see thing.
And I'm among the latter. I'm waiting, and waiting, and what I'm seeing is nada. I was thinking of adding eP as a payment solution to something I'm working on for Q1 2006. I see no reason whatsoever now to do that; in fact, I see compelling reasons not to do that at the moment.
It's turned from a positive to a "doesn't matter either way" and is slowing going towards where adding them on a site could be construed as a negative.
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Dravyk,
Couldn't agree with you more... There are some problems in alot of departments, I think they could be fixed. You do as well or else you wouldn't have had a "Wait and See" mentality
Most of the problems - and feel free to disagree with me.. are in basic operations and customer support. These are things that can be fixed, and fixed quickly with the right management changes. I honestly think with the right changes made E-Pass could have everything under control in 6 months easy - including a positive spin on Public Relations...
Did anyone attend the show? Did E-Pass have a presence there?