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Originally Posted by Nickatilynx
Ok..I read all that ...long as it was....
And I still don't see what you mean .....
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I get accused of being wordy quite a bit, sorry.
Point is personal morals have very little to do with what is good business or bad business.
In the story there, as morals went, I was entirely in the right. That was confirmed not only by me, my manager, my coworker and the other customer, but by the first customer who blew up, when he came to apologize.
As business went however, my morals didn't matter, it would've been bad business to just say to him "Well what do you want me to do?" (which is -exactly- what the owners have told me a few times that I should say to customers who complain)