6 hours into trying to get a clean install of Norton Internet Security on to my kid's Mom's computer.
She had installed it a while back but it was never right. The last virus defs they had on it were from a month ago.
I have referenced the website, knowledge base, everything I can find and none of it has been right yet.
AAAAAAAARRRRGGGGGHHHHHH...
Currently laying a clean copy of windows over the top to try to get the registry clean. I've cleaned it with several different tools and even went through by hand. There isn't a trace of norton or symantec anythingg on the computer. Go to do the install and it tells me that I need to uninstall what is there ?? There isn't anything to uninstall dammit.
Every version of Norton anything that I have had to deal with since nav 2003 has been shit (2003 is a nice clean easy install). And the biggest joke is tech support, according to their site, if you call and it is a problem with their software then it will be no charge, however if they decide it is a problem on your end its like a $50/hour charge. I wonder how many times they have found it to be a problem with their proggy, I would guess ZERO, ZIP, NADA.
anyway, back to work on it. Just had to fucking gripe....
I don't know how your average run of the mill user gets through this shit.
|