Hey guys, I had a seperate MySQL box from when I ran my affiliate program and multiple other operations that hit my MySQL database hard including mailer traffic from an old list - so I had one server setup JUST for mysql.
Basically I just had to wait for them to reboot the user/pass to that server for root access and everything was fine
Just got a little confusing when one of the people told me the other person needed to handle it and vice versa - brought up some old memories of how quickly things used to got done witht hat company which was part of my frustration when I worked in this business before.
I turned out being happy as when I dealt with them this morning it was taken care of promptly, and the program I was installing is being 'configured' at this point. God php scripts have gotten much more complex, lol !! (Not the installation the code and modifications of code)