Quote:
Originally posted by Mike AI@Jul 1 2004, 02:35 PM
Apparently ARS has a huge back order for getting things out. They had a monthly budget for buying and sending things out. To make things worse the girl who handles it is going on vacation for 2 week.
I also think a lot of people are cashing in theri points because they are concered that they will be devalued, or will be worthless if ARS bites the dust - so there has been a stampede.
Points programs are difficult to manage, but if you are going to offer it, you should have better support!
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If scammers weren't so rampant and margins weren't shrinking, there's a business opportunity for someone who can create an outsourcer for this kind of thing. Let the programs concentrate on what they do best and farm out crap like fulfilling reward points.
Customer service and fraud control make the numbers tough to work though.