Quote:
Originally posted by Hooper@Feb 5 2004, 01:47 PM
but.. if somebody returns a garmet, that garmet can be resold, so really the department store lost very little.
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Usually IF it is resold, it is done so at a drastic markdown. Plus employee time to sell, receive the return, markdown, restock, etc.
You use the bread as an example, but this happens all the time in restaurants. There are types of people who walk in knowing they will eat for free or at a huge discount. The order, eat most of it, then complain that it was bad and they want their money back.
IMHO, it's even worse when dealing with a "virtual" product. Even those who normally wouldn't return something after using it can't hold the product in their hand so mentally, it's just a matter of saying you don't want it and getting the money back/charges reversed.
Human nature is sometimes a pissy thing to observe.
