[Hooper]

ah, i agree with some of the comments,

but.. if somebody returns a garmet, that garmet can be resold, so really the department store lost very little. this is more like.. well specifically it *IS* somebody purchasing one of our software titles, receiving the title, receiving a reg key, using it, receiving a hard copy via the mail... and then wanting their money back without returning the product.

to me this is the equivalent of buying a loaf of bread, eating it, deciding you didnt like it, and calling the store asking for a refund.

have business in the usa coddled consumers for too long? it seems that while people scream about businesses being reckless and too agressive, consumer fraud is rampant as well.

i think we should go back to the days of caveat emptor