:grrr: Let me tell you CJ I totally agree with you.
i am tired of sites that do not care about customers!!!
Retention is one of the tools we have to use to get money....
My commissions over new members go down if the site does not care about them, let me tell you all my work is useless...
Anyway... some sites like BEA, started to outsource the Cust.Service - but not to a collecting co... which only cares about collecting money -
I am tired of hearing customers are tired of paying and not being cared...
Why don't sites start to care about them????