Another credit card / chargeback situation: credits and chatgebacks at the same time...
Subscriber calls processors after he has been a member for 4 months - he claims fraud. Processors wants to avoid the potential chargebacks, and issues him 2 full credits... 1-2 months after the call, the internal "loss prevention department" at the processors decides to issue 2 more full credits, however in the meantime the subscriber have talked to his bank, and they have chargeback 2 months, which are received by the processor 1 month after they made the last 2 credits...
Subscriber have claimed fraud for 4 months
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Processor have issued credits for 4 months
Subscriber have his bank chargeback 2 months
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Total paid back to subscriber 6 months
Total paid by subscriber 4 months
That means the subscriber have gotten money for 2 months access, which he never have paid. At $30-40 per month - thats $60-80 (plus chargeback fees etc.). Would you try and collect the money from the subscriber or just write it off as bad luck?
