Originally Posted by rhetorical (Post 810728)

OK, so a couple of days ago I tried to register for this little thingy. First, I wanted to register two people, and it seems that can't be done. So I do it twice. First time, I forget a field, return to fill it in, and all my info is gone and needs to be re done. Now this seems like the internet a decade ago. Cheap online travel agencies etc. I would have thought this would have been done better by porn people. Now I am a little annoyed but press on. After all the pleasant looking pornographers on their home page look efficient and ready to help me in my consumer needs. So I finally.....like half hour later....get two forms filled and sent off. No reply. No confirmation. Nada. So I look for a phone number like any real business would have. No phone number. That is sooooo bush league, but I soldier on and fill out their little form for help. No reply. So is this show still on? I mean I have the room reservations. But I have no idea if I have show passes. Does this company always do business this way? Anyone here rep these guys and have some answers? And do any of you look like those smiling cheerful reps on their home page?

Originally Posted by LAJ (Post 810749)

Well... by my magical powers of deduction I'm able to figure out which of the registrants you are. Yes I may be 10 years behind the times, but I sure do look pleasant and am often smiling and cheerful.

Honestly I would have thought that "Please include the information for just one person with each form submission" on the registration page would have been pretty self explanatory? Well, you have my phone number now... next time feel free to call and I'll happily walk you thru it and tell you a few jokes and a bedtime story to boot.

This begs the question though... If you are concerned that we are a "real business" and our "ponderous" ways wasted "like a half hour" of your precious time, then why on gods green earth are you going?

Originally Posted by LAJ (Post 810749)

Well... by my magical powers of deduction I'm able to figure out which of the registrants you are. Yes I may be 10 years behind the times, but I sure do look pleasant and am often smiling and cheerful.

Honestly I would have thought that "Please include the information for just one person with each form submission" on the registration page would have been pretty self explanatory? Well, you have my phone number now... next time feel free to call and I'll happily walk you thru it and tell you a few jokes and a bedtime story to boot.

This begs the question though... If you are concerned that we are a "real business" and our "ponderous" ways wasted "like a half hour" of your precious time, then why on gods green earth are you going?

Originally Posted by gonzo (Post 810751)

FRENCH MARKET

Originally Posted by Hell Puppy (Post 810763)

You mean French Laundry, the restaurant that always leaves 'em wanting more.

Originally Posted by rhetorical (Post 810753)

I suppose there is a reason for that, and maybe I skipped right over that, but in this case, I am just a customer like any other that needs to be led to the join button. Its not that my time is precious, but when I hit the back button and lose all my info, it is annoying. Why am I going? To tell you the truth to meet a few people I haven't met face to face. I like San Francisco and it is an excuse to go there and that would be about it. As for ponderous, yes it is. This is the internet where folks lose interest in less than three seconds and usually confirmation is instant. Or did I just fall through the looking glass and only imagined the software possibilities that 2008 has to offer? I think I will pass on the condescension and the bed time story and try and be a customer. You know the guys that keep us all in business, pay our rent. The guys we have to be nice to and try and make their on line experience a pleasure. Maybe even post a phone number on a website so if there is any confusion, one may get in touch with a customer service type person. Or is that there in plain view as well. Just asking Jay. I am sure you are a pleasant and cheerful fellow. It is your website that was giving me grief. I can only imagine the time it would take to sign up....say ten employees.
But I am sure it will be fun.

Originally Posted by LAJ (Post 810774)

Well, considering that this is the first year that YNOT has owned the show now that Fay has retired and there are only a couple of us doing all the work, your patience while we try to make a seamless transition is certainly appreciated.

You sent an email thru the "CONTACT" form on the website and I responded to you, the customer, within 24 hours and did what I could to pacify you.

You can't please all the people all the time.

Originally Posted by LAJ (Post 810774)

Well, considering that this is the first year that YNOT has owned the show now that Fay has retired and there are only a couple of us doing all the work, your patience while we try to make a seamless transition is certainly appreciated.

You sent an email thru the "CONTACT" form on the website and I responded to you, the customer, within 24 hours and did what I could to pacify you.

You can't please all the people all the time.

Originally Posted by gonzo (Post 810767)

Grahamsays he wants some good pig but not The Man.

Originally Posted by rhetorical (Post 810779)

Pig.....mmmmmm But my old lady will kill me if she gets poisoned by three day old grease again. But then again, San Francisco is full of fine eating opportunities. I just haven't been there in awhile. Not since they had tall buildings and built that big bridge across the bay.

Originally Posted by gonzo (Post 810780)

You will have 2 3rds of the FFN staff in place. We dont eat bad BBQ.

Originally Posted by rhetorical (Post 810728)

OK, so a couple of days ago I tried to register for this little thingy. First, I wanted to register two people, and it seems that can't be done. So I do it twice. First time, I forget a field, return to fill it in, and all my info is gone and needs to be re done. Now this seems like the internet a decade ago. Cheap online travel agencies etc. I would have thought this would have been done better by porn people. Now I am a little annoyed but press on. After all the pleasant looking pornographers on their home page look efficient and ready to help me in my consumer needs. So I finally.....like half hour later....get two forms filled and sent off. No reply. No confirmation. Nada. So I look for a phone number like any real business would have. No phone number. That is sooooo bush league, but I soldier on and fill out their little form for help. No reply. So is this show still on? I mean I have the room reservations. But I have no idea if I have show passes. Does this company always do business this way? Anyone here rep these guys and have some answers? And do any of you look like those smiling cheerful reps on their home page?

Originally Posted by connor (Post 810783)

As for phone numbers... Gonzo, why don't you publish your phone number on your contact form? You have advertisers, right? How Bush League! ;)

Originally Posted by gonzo (Post 810784)

404 547 7487

But I dont handle advertising. Matt does.

Originally Posted by connor (Post 810785)

Too late man, it wasn't in your contact form... you've been judged! ;)

Originally Posted by pornlaw (Post 810788)

See you guys there. Im really looking forward to this one, its my birthday weekend.

Michael

www.AdultBizLaw.com

Originally Posted by connor (Post 810783)

I think you misrepresented a number of things in your post. But two important ones:

1) After you filled out the contact form, you got a reply from Jay in less than 24 hours.

2) After you filled out the form, you were told that the submission was received, thanks for registering, and that you would be contacted by email at a later time. So yeah, you got confirmation that what you submitted was received. In fact, here's what it said:

"SUBMISSION RECEIVED: THANK YOU!

On behalf of Cybernet Expo and our Registration Sponsor High Def Riches, thank you for registering for the 2008 Cybernet Expo show in San Francisco!

We have received the registration information you have submitted, and will be contacting you soon via the email address you supplied."

Because we process payments manually at the moment, you don't get the email confirmation immediately. You get the one on the screen for starters and then when the payment is processed, THEN you get the email receipt. I get that you want instant gratification with that email receipt, but there is a good reason why we process payments manually at the moment. But who knows, that could change in the future. So far you're the only one complaining.

As for phone numbers... Gonzo, why don't you publish your phone number on your contact form? You have advertisers, right? How Bush League! ;) I guess I don't see a problem with this... lots of online companies operate this way. Lots of very well respected companies. I'll take the suggestion under advisement though but, to be honest, have no plans to change that right now.

Now Rhetorical, I wonder if your own business stands up to similar scrutiny? I don't know you, so please enlighten me... what is your business? What do you do in this industry? I'd kind of interested in checking out your products and services, maybe I can repay your kind suggestions for improvement? ;)

Originally Posted by WebBilling.com (Post 810787)

I can't wait for this show, especially now that I know Gonzo is attending - I LOVE BBQ.

I didn't like signing up our attendees one at a time either, but I suffered through it to support Jay :clapping: I had the confirmations sent to each of us though I probably should have had them all sent to me. Got the rooms reserved too as I think this show will sell out - and if the Players' Ball is a rock show this time that might be fun :okthumb:

Originally Posted by gonzo (Post 810786)

Ill bring you a pair of white socks as payment.

Originally Posted by rhetorical (Post 810790)

No need to get your knickers in a twist because I was pointing out what I thought was a weakness from my point of view. A contact number where a real person answers the phone is still the gold standard of business. Instant processing is the lifeblood of the net. Anything else pisses people off and I am sure you have been in that position, hunting through a website looking for a number and maybe, just maybe it is buried under a bunch of faq's, online "help" or any other amounts of stuff that just deflect you from talking to a real person which you, as a customer, are looking for at that time. Especially in retail. It is a good subject for discussion. Should websites have customer service numbers?

edit: and btw, this was never meant to be a pissing, bitching thread. Its just business and a discussion of such. Sheesh, it amazes me how these things can spiral when people jump on various bandwagons.

Originally Posted by Toby (Post 810795)

OK, I have to ask. Why BBQ? That wouldn't be my first choice of things to eat while in San Francisco. I can get great BBQ here, within 10 minutes of the house in almost any direction.

Originally Posted by connor (Post 810797)

Just don't tell me your first choice would be clam chowder in a sourdough bread bowl.

Originally Posted by connor (Post 810797)

Just don't tell me your first choice would be clam chowder in a sourdough bread bowl.

Originally Posted by connor (Post 810792)

I need black ones, not white! ;)

Originally Posted by Toby (Post 810801)

Oh good lord no, don't fuck up a good sourdough. Just give me a nice thick slice, still warm enough to slightly melt the butter.

I'm not sure what my first choice would be, but a well prepared salmon dinner is on my short list. This Oregon boy hasn't had any Pacific salmon since moving to Texas 5 years ago.

Originally Posted by Toby (Post 810801)

Oh good lord no, don't fuck up a good sourdough. Just give me a nice thick slice, still warm enough to slightly melt the butter.

I'm not sure what my first choice would be, but a well prepared salmon dinner is on my short list. This Oregon boy hasn't had any Pacific salmon since moving to Texas 5 years ago.

Originally Posted by connor (Post 810807)

Don't expect good salmon though... I believe they are not allowing fishing off the pacific coast at the moment for salmon due to a serious shortage of fish. And the farmed stuff just isn't the same.

Originally Posted by gonzo (Post 810813)

I am anticipating some great meals and business from this show.

This one is always a tune up for me when I go. its less hassle than some other shows and a great mix of business people there.

I dont hold it against them that they are from Ynot. They put on a great show despite it!

The seminars have been informative and well attended. Its certainly a chance to break out with people who were asking questions or speaking to learn a little more.

Im taking a 5 hour flight out there Im confident.

Toby attended his first one last year so he can give you a clean perspective.

Hes going back so Id think that might be a :okthumb:

Originally Posted by Rcourt64 (Post 810830)

if i go? Will rhetoricals wife beat me??? :1jack::whip: