Forest
10-28-2007, 11:26 AM
I bought an hp laptop and was happy with it until the wireless card failed. I returned the laptop still under warranty to an outsourced HP repair facility in Tn.
The facility LOST the laptop. How the hell do you LOOSE a laptop in a repair facility. after round and round with their useless offshore support I finally got to a US based "Customer Care" division. I put customer care in quotes as that is a joke when it comes to Hp. Patrick Fletcher is my senior customer support manager. He does not return phone calls, He ignores my requests for information my situation. He did finally call me back 3 weeks ago to say they lost the machine and would be sending me a new upgraded model as well as paying for the rental i had to use for over TWO MONTHS so far. Once again Patrick Fletcher refuses to return my calls. Never answers his phone. As a matter of fact NO ONE at Senior Customer Support answers their phones. I have sent 2 sets of certified letters to HP senior execs and NOTHING has been done to date. This is UNBELIEVABLE LACK of customer service from a major corporation. If I ran my business like this I would expect to be closed within a week.
$500.00 spent on rental laptop
$22.95 spent on phone calls to HP
$82.75 spent on certified Letter to Senior management at HP
Getting screwed by HP PRICELESS!
The facility LOST the laptop. How the hell do you LOOSE a laptop in a repair facility. after round and round with their useless offshore support I finally got to a US based "Customer Care" division. I put customer care in quotes as that is a joke when it comes to Hp. Patrick Fletcher is my senior customer support manager. He does not return phone calls, He ignores my requests for information my situation. He did finally call me back 3 weeks ago to say they lost the machine and would be sending me a new upgraded model as well as paying for the rental i had to use for over TWO MONTHS so far. Once again Patrick Fletcher refuses to return my calls. Never answers his phone. As a matter of fact NO ONE at Senior Customer Support answers their phones. I have sent 2 sets of certified letters to HP senior execs and NOTHING has been done to date. This is UNBELIEVABLE LACK of customer service from a major corporation. If I ran my business like this I would expect to be closed within a week.
$500.00 spent on rental laptop
$22.95 spent on phone calls to HP
$82.75 spent on certified Letter to Senior management at HP
Getting screwed by HP PRICELESS!