gonzo
10-03-2006, 09:47 AM
MARINA DEL REY, Calif. — Internet payment service provider Epoch Systems (http://www.epochsystems.com/) has named Harmik Gharapetian Vice President of Sales. An industry veteran, Gharapetian joined Epoch in early 1999.
Gharapetian reports directly to Epoch COO Esther Martinez and CEO Joel Hall. While at Epoch, Gharapetian worked to ramp up the company’s customer service call center into a 24/7/365 facility with state of the art phone systems, multilingual account reps and a “no waiting” policy where more than 99 percent of inbound calls are answered within 15 seconds.
Gharapetian reports directly to Epoch COO Esther Martinez and CEO Joel Hall. While at Epoch, Gharapetian worked to ramp up the company’s customer service call center into a 24/7/365 facility with state of the art phone systems, multilingual account reps and a “no waiting” policy where more than 99 percent of inbound calls are answered within 15 seconds.