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View Full Version : EpassPorte again - Now I'm REALLY pissed!

Lisa
11-09-2005, 11:50 PM
Ok...so the new card arrives. I login to the site to try and activate it, but there's some problem. It says it's activated, but when I go to a page with my account details, it says 'card not activated, click here to activate'. So I do that a few times, with no success. Then it starts coming up with an error saying there is a problem, and to try again later.

I understand there are some problems over there with the system right now, and fair enough, it happens...but here is why I'm pissed.

I try to call them, to find out if the pin activation problem is due to my calling them saying my card hadn't arrived, or if it's part of the overall problem they are having.

I sat on hold for 45 minutes! But that's not all!

They offer a callback service, where they will call you back if you leave a number. I try that, but oh no, that's only for callers in the US and I'm assuming Canada...it only works if you can leave a standard 10 digit telephone number. Their international clients are screwed.

So I'm stuck on hold, listening to their very annoying msg about how important my call is to them being repeated every fucking minute.

When my call is FINALLY answered, the rep says, 'Can you please call back in 15 minutes? We can't access any account details right now.'

So I sat on hold for 45 fucken minutes for NOTHING!

Why, if they offer an international service, do they not offer an option whereby international customers can leave callback details, and why, if their system is down, do they not change their auto msg to state that there are problems with the system right now, which they expect to be rectified shortly, and to please try again later.

I am soooooooooo fucken incensed at this moment, 45 minutes on hold, calling from Australia, for NOTHING!

And Matt, if you tell me I'm beautiful when I'm angry, so help me I'll thump you. :p
TheEnforcer
11-10-2005, 12:20 AM
Hmmmmm.. thumping might be fun!! :yowsa:
Lisa
11-10-2005, 12:22 AM
That's Thump...with a T. Not hump....perv! :)
Dravyk
11-10-2005, 12:23 AM
That's Thump...with a T. Not hump....perv! :)You know he can't spell worth shit. :p

... And he's even worse when he's typing with just one hand. :blink:
Lisa
11-10-2005, 12:26 AM
Ewww the visual. :(
Dravyk
11-10-2005, 12:28 AM
Seriously, time to hit the top man, Lisa.

mailto:chris.mallick@epassporte.com (chris.mallick@epassporte.com)
Lisa
11-10-2005, 12:30 AM
Harry, you're right.

The system problems, I can understand. They're part and parcel of any business that is essentially electronic. Systems crash, things go awry, it happens.

The level of customer service, particularly to their international clients, is appalling.

Mailing him now.
Nickatilynx
11-10-2005, 12:31 AM
Seriously, time to hit the top man, Lisa.

mailto:chris.mallick@epassporte.com (chris.mallick@epassporte.com)

Dravyk,

You do know that spammers frequent this site?

:)
Lisa
11-10-2005, 12:36 AM
Oh like you didn't have him on a list already... :p
Dravyk
11-10-2005, 12:40 AM
Dravyk,

You do know that spammers frequent this site?

:)I've heard that, now that you mention it. ;)
PornoDoggy
11-10-2005, 01:31 AM
Hmmmm ... somebody around here has been talking religious lately.

I don't suppose there is any relationship between that and the amount of Christian dating, Christian loans, and Christian book and movie spam I've been receiving lately.

I wonder if Christian breast and penile enhancement products would go over?
Timon
11-10-2005, 01:59 AM
I wonder if Christian breast and penile enhancement products would go over?

My First Viagra(tm) - neatly disguised in a gummy bear, will turn any 10 yr old choir boy into a cockgobbling Internet slut!
Dravyk
11-10-2005, 03:12 AM
I wonder if Christian breast and penile enhancement products would go over?Oh you gave me an evil idea. :devil:
selena
11-10-2005, 08:27 AM
Pissed off women are so hot!
Evil Chris
11-10-2005, 10:00 AM
Lisa... I understand your frustrations completely.
Luckily I haven't gone through it yet with epass. I hope I never do.

That must have been an expensive 45 minutes. Send Chris the bill. :)
TheEnforcer
11-10-2005, 11:06 AM
That's Thump...with a T. Not hump....perv! :)


Close enough!! :)
TheEnforcer
11-10-2005, 11:07 AM
Ewww the visual. :(


HEY!!!!!!!
TheEnforcer
11-10-2005, 11:08 AM
Pissed off women are so hot!


See, what did I tell you!! :)
Lisa
11-10-2005, 05:45 PM
No response from Chris Mallick as yet, however I understand he's in Europe till the 13th so we'll wait and see.
Trev
11-10-2005, 06:35 PM
No response from Chris Mallick as yet, however I understand he's in Europe till the 13th so we'll wait and see.
WTF?


So he goes to Europe and Epassporte fall to pieces... I'm getting the feeling someone is going to be cunty first day back at work... :hmm:
MorganGrayson
11-10-2005, 06:51 PM
WTF?


So he goes to Europe and Epassporte fall to pieces... I'm getting the feeling someone is going to be cunty first day back at work... :hmm:

Either that or he's going to be breathing fire and causing everyone else to be cunty...but very, very quietly.
shaliza777
11-10-2005, 10:27 PM
Lisa

I have someone looking into this for you now.

Thanks
shaliza
shaliza.somani at ePassporte dot com
Sin
11-12-2005, 06:44 AM
After all this crap, Lisa should not have to have ANY kind of renewal fee deducted from her Epassporte.
domtheboy
11-12-2005, 11:08 AM
After all this crap, Lisa should not have to have ANY kind of renewal fee deducted from her Epassporte.

I second the motion.

My epassporre renewal is coming up shortly, I'm starting to feel ever so slightly nervous ..... :unsure:
spideriux
11-13-2005, 04:49 PM
Epass working great here
Lisa
11-13-2005, 06:43 PM
Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges. :p
Trev
11-13-2005, 06:46 PM
Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges. :p

It's so shit that it had to come to a board though... how many others have been fucked over and not posted? :unsure:

Spank his ass Lisa ;)
Dravyk
11-13-2005, 07:39 PM
Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges. :p
Spot on! :okthumb:

Let us know how it goes, Lisa.
Dravyk
11-17-2005, 07:33 PM
Just a short update. I've had an email from Chris Mallick requesting a phone number he can call me on to discuss. I've sent him that, and will now wait on his call.

This time HE can pay the long distance charges. http://oprano.com/msgboard/images/smilies/tongue.gif
Been four days ... let me guess? http://oprano.com/msgboard/images/smilies/mad.gif
Lisa
11-17-2005, 07:37 PM
Actually, I got an email from Chris this morning saying that as Webmaster Access was on in LA right now, he was flat out, and would try and call Monday.

*shrug*
Dravyk
11-17-2005, 07:41 PM
Actually, I got an email from Chris this morning saying that as Webmaster Access was on in LA right now, he was flat out, and would try and call Monday.

*shrug* Better than nothing. I guess. :huh:

Well, ok, close to nothing, actually. :hmm:

This is becoming a case study for how not to do PR/Customer Relations though.