View Full Version : Paycom Billing Two Weeks In Advance!
Wow!
In the process of cancelling my VISA members, Paycom apparently thought it was a good idea to charge all VISA members who had a rebill coming up Nov 15th-Nov30th on the 14th already!
I have members who signed up and paid Oct 30th, and have already been rebilled for another month yesterday! That is two weeks early!
I'm sure members who were intending to cancel in those two weeks will love me now. And the rest will be confused about my questionable billing practises (and I can't blame them).
In addition Paycom incorrectly calculated the removal dates for members who were last charged Nov1 - Nov 13th and gives them two months access for the price of 1!
And finally, I had to ask them THREE times before they told me how they were going to handle the cancellations, and they did NOT tell me it was going to be done done like this.
Greetings,
Art
that doesn't sound good art. Clay from Epoch/Paycom posts here sometimes, maybe he will see your post and explain what happened.
One merchant gateway I use starts trying 3 days ahead of time so they can get a few attempts a day in just to account for bill payment, transfer of funds, etc. But never heard of 16 days in advance, that's nuts! Perhaps it has to do with the new VISA regs, did you register with PayCom? If you're deleting members it sounds like you may not have, in which case they may be trying to do you a favor and sneak a bunch of money in before the 15th.
C.
they may be trying to do you a favor and sneak a bunch of money in before the 15th
If this is true (not doubting you Art) I really don' t think it's a favor as it could lead to a pissed off customers, chargeback and other problems - for both the sites and the processor
and that's before you get to the legalities
there are 2 sides to every story, I agree with Mutt, would like to hear the Paycom side
Epoch
11-15-2002, 01:44 PM
Art
Email me your company code(s) and let me look at your account
clay@epochsystems.com
Clay
Dianna Vesta
11-15-2002, 01:54 PM
One thing I DO have to say about EPOCH is that when there's an issue about them here they take care of it right away.
Anthony
11-15-2002, 02:35 PM
Originally posted by Dianna Vesta@Nov 15 2002, 11:02 AM
One thing I DO have to say about EPOCH is that when there's an issue about them here they take care of it right away.
Yep they do!
Originally posted by Cal@Nov 15 2002, 01:13 PM
Perhaps it has to do with the new VISA regs, did you register with PayCom? If you're deleting members it sounds like you may not have, in which case they may be trying to do you a favor and sneak a bunch of money in before the 15th.
Cal,
Sorry I wasn't more clear. Yes, it has to do with the new VISA regs. I did NOT register for VISA with Paycom, so canceling the members was expected and the right thing to do for Paycom. No problems there!
Charging members up to two weeks in advance is not really what I had in mind though, and it definitely not what I consider to be a favour. Actually I expect it's not good for Paycom either, it could result in (quite a few) chargebacks?
Greetings,
Art
Well I did say favor, I didn't say it was well thought-out. :blink:
C.
http://gofuckyourself.com/showthread.php?s...&threadid=88440 (http://gofuckyourself.com/showthread.php?s=&threadid=88440)
It's an epidemic! :zoinks:
C.
Originally posted by Cal@Nov 15 2002, 08:28 PM
http://gofuckyourself.com/showthread.php?s...&threadid=88440 (http://gofuckyourself.com/showthread.php?s=&threadid=88440)
It's an epidemic! :zoinks:
C.
Cal,
The Ibill situation seems a bit different. From what I understand from that GFY thread, Ibill simply continues to bill on the scheduled rebill date - even for account they are apparently not allowed to process VISA for.
In my case, Paycom billed VISA members up to two weeks before the "scheduled rebill date". (And that rebill would never be processed, of course, because that date was after Nov 15th).
Greetings,
Art
Originally posted by Vick@Nov 15 2002, 01:19 PM
If this is true (not doubting you Art)
You don't have to trust me. I can give you proof. Here's a screenshot off of Epoch's own website, for a member that signed up Oct. 29th for a monthly membership and was rebilled on the 14th:
http://www.artware.net/img/epoch.jpg
Greetings,
Art
Hey everyone,
OK, just to keep everyone informed:
Clay quickly checked up on this for me and unfortunately had to confirm that what I said was correct. Apparently something went wrong in the process of canceling my members (and otherwise reworking their systems so that everything was in compliance with the new VISA regulations before the 15th).
Obviously that doesn't make the problem go away, but the fact that Clay quickly acted on this and honestly admits that mistakes were made, makes it a lot easier for me to accept.
So I want to say thanks to Clay, and I consider this issue now "closed".
Greetings,
Art
vBulletin® v3.7.4, Copyright ©2000-2026, Jelsoft Enterprises Ltd.